Summary
Overview
Work History
Education
Skills
Timeline
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Kamie Wiseman

Snyder

Summary

Dynamic Insurance Agent and Office Manager at Allstate, recognized for exceptional client engagement and conflict resolution skills. Successfully enhanced customer satisfaction through effective communication and solution development, while maintaining strict data protection standards. Lead community outreach activities, significantly boosting the company's local reputation and fostering strong professional connections.

Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills.

Overview

3
3
years of professional experience

Work History

Insurance Agent/Office Manager

Allstate
08.2022 - 07.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Kept high average of performance evaluations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Education

Associate of Science - Dental Hygiene

Howard College
Big Spring, TX
05-2013

Skills

  • Client engagement
  • Focused listening
  • Building strong professional connections
  • Solution development
  • Data protection knowledge
  • Conflict resolution skills
  • Customer-focused complaint resolution
  • Transaction management
  • Client communication skills
  • Strong verbal communicator
  • Appointment coordination
  • Efficient record processing
  • Organized scheduling coordination
  • Process documentation
  • Effective prioritization
  • Conflict resolution strategies
  • Establishing connections
  • Clerical support
  • Document organization
  • Event coordination
  • Customer education
  • Account information updates

Timeline

Insurance Agent/Office Manager

Allstate
08.2022 - 07.2025

Associate of Science - Dental Hygiene

Howard College

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