Kamika Mincer
Jonesboro,GA
Summary
proactive customer service representative with several years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and proficient in customer service software tools. Able to maintain composure under pressure and provide personalized customer service
Overview
19
19
years of professional experience
1
1
Certification
Work History
Interviewer
Dynata Corp
11.2018 - Current
- Instill confidence and loyalty in the customers through thoughtful listening, utilizing my knowledge of products and services to effectively service and retain customers
- An expert at simplifying the explanation of customer bills
- Addressing customer complaints with conditions of products and provide customer resolution
- Using my problem-solving skills to troubleshoot and resolve various customer-impacting issues
- Keeping up with changes to technology and applications and provide the best resolution for the customer
Key Holder/Assistant Manager
Metro by T-Mobile (authorized dealer)
04.2016 - 11.2018
- Opening and closing the store every day
- Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary
- Storing and protecting the security alarm codes, changing them when necessary
- Making sure that the store is always clean and properly organized
- Assisting store cashiers at peak periods
- Setting employee schedules
- Attending to customer requests or inquiries in the store
- Filling in for the store manager when required
CSR Agent
Sitel
07.2011 - 03.2016
- Through thoughtful listening, and utilizing your knowledge of products and services I effectively service and retain customers
- Simplifying the explanation of customer bills, rate plans, and features also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution
- With vital knowledge, I handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service
- Using problem solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements
- Keeping up with technology and applications, so I can provide the best resolution for the customer
- Get customers up and running with the latest products and services such as air cards, USB devices, as well as provided software & applications
- Also, periodically assessing the quality of the performance of contact center employees who deal with existing and potential Members
- Monitor inbound and outbound calls and emails responses to assess communication technical accuracy, Member service performance, and conformity company policies and procedures
CNA
Christie's Healthcare
04.2006 - 09.2011
- Turning or moving patients
- Gathering medical supplies
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
- Documenting information
- Cleaning rooms and bed linens
- Stocking supplies
- Assisting with some medical procedures
- Safety procedures
- Transporting patients
- Taking care of wounds
Education
Associate's degree - business administration
Atlanta Technical College
11.2024
GED -
Atlanta Technical College
Atlanta, GA06.2008
Skills
- Customer service
- HIPAA
- Sales
- Communication skills
- Organizational skills
- Management
- Customer relationship management
- Software troubleshooting
- Computer networking
- Shipping & receiving
- Help Desk
Certification
- BLS Certification
- CPR Certification
- CRNA, 03/01/24, GA
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Interviewer
Dynata Corp
11.2018 - Current
Key Holder/Assistant Manager
Metro by T-Mobile (authorized dealer)
04.2016 - 11.2018
CSR Agent
Sitel
07.2011 - 03.2016
CNA
Christie's Healthcare
04.2006 - 09.2011
Associate's degree - business administration
Atlanta Technical College
GED -
Atlanta Technical College
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