Kamika Ward
Antioch,TN
Summary
Dynamic professional with experience at Amazon, excelling in quality control and inventory management. Proven ability to troubleshoot equipment and maintain accurate records, demonstrating strong organizational skills and attention to detail. Adept at fostering customer relationships and ensuring compliance with safety protocols, contributing to efficient operations and enhanced service delivery. Reliable Logging Equipment Operator used to working outdoors in variable conditions. Experienced in evaluating and grading log quality. Highly trained in safe usage of equipment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Stow/Processor Operator
Amazon
Las Vegas, US
10.2017 - 04.2025
- Process returned items
- Conducted routine tests on processed materials to verify quality control standards were met.
- Maintained accurate records for each production run including batch numbers and quantities produced.
- Troubleshot mechanical issues with process equipment as needed.
- Adhered to company policies and procedures related to product quality standards.
- Monitored and maintained inventory levels throughout the shift.
- Followed established safety protocols when operating process equipment.
- Handled hazardous materials according to standard safety regulations.
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
- Maintained accurate inventory records by scanning bar codes for items received and shipped.
Recovery Customer Service Representative
Check City Corporate Office
Las Vegas, US
02.2024 - 12.2024
- Call customers, who owe a debt, and help to resolve the debt.
- Conducted skip tracing activities to locate delinquent customers.
- Prepared reports summarizing collection activity for management review.
- Identified opportunities for improved efficiency in the collections process.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Provided guidance on legal matters concerning collection procedures.
- Researched customer accounts for any discrepancies or outstanding payments.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of collection activities in database system.
- Generated reports as requested related to call center performance metrics.
- Provided administrative support such as typing letters, faxing documents, photocopying materials.
- Performed general office duties such as typing correspondence, sorting mail, collating documents.
PCA Personal Care Assistant
HEALING TOUCH
North Las Vegas, US
09.2023 - 12.2024
- Take care of clients in their homes, CPR Certified.
Packer/Driver
Williams Transfer and Storage - United Van Lines
Tupelo, US
04.2005 - 09.2013
- Drive company vehicle to customer's homes. Preparing them to relocate by packing all home goods in boxes. Inventory all boxes so loaders can load. Seasonal Job
- Maintained a clean driving record with zero accidents or traffic violations
- Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
- Followed all traffic laws and regulations to ensure compliance and prevent accidents
- Efficiently planned routes to optimize delivery times and minimize fuel consumption
Education
Associate's degree - Business Administration
AIU Online
11.2024
Skills
- Receptionist
- Care plans
- Organizational skills
- Customer support
- Home health care
- Phone etiquette
- Microsoft Office
- Word processing
- Data entry
- Vital Signs
- Medical terminology
- Communication skills
- Scheduling
- Caregiving
- Office administration
- Stocking and organization
- Quality control
- Inventory management
- Heavy equipment operation
- Equipment inspection
- Material handling equipment
Certification
- Kappa Betta Delta Honor Society, 07/01/24, Present
- First Aid Certification
- Food Handler Certification
- Forklift Certified, 08/01/21, 08/31/24
- Driver's License
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Recovery Customer Service Representative
Check City Corporate Office
02.2024 - 12.2024
PCA Personal Care Assistant
HEALING TOUCH
09.2023 - 12.2024
Stow/Processor Operator
Amazon
10.2017 - 04.2025
Packer/Driver
Williams Transfer and Storage - United Van Lines
04.2005 - 09.2013
Associate's degree - Business Administration
AIU Online
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