Summary
Overview
Work History
Education
Skills
Timeline
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Kamil Abdi

Kamil Abdi

Burke,VA

Summary

Well-rounded Guest service agent committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

6
6
years of professional experience

Work History

Guest Service Agent

Hyatt Regency Tyson Corner
Tysons Corner, VA
01.2022 - Current
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided directions to various locations within the city as requested by guests.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.

Operations Team Member

Lifetime Athletic Club
Fairfax, VA
08.2019 - 03.2020
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Swept and damp-mopped private stairways and hallways.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
  • Kept business entrances clean, tidy and professional in appearance.
  • Performed tasks to maintain on-site physical security, safety and efficiency.

Crew Member

McDonald's
Burke, VA
02.2018 - 05.2019

Education

High School Diploma -

James W Robinson High School
Fairfax, VA
06-2018

Skills

  • Safety procedures
  • Health assessments
  • Hotel Amenity Information
  • Guest Relations
  • Guest Check-In and Check-Out
  • Guest Service and Assistance
  • Customer Rapport
  • Guest Safety
  • Complaint Handling
  • Payment Collection
  • Listening Skills
  • Proficient in [Opera, CA, Reserve]

Timeline

Guest Service Agent

Hyatt Regency Tyson Corner
01.2022 - Current

Operations Team Member

Lifetime Athletic Club
08.2019 - 03.2020

Crew Member

McDonald's
02.2018 - 05.2019

High School Diploma -

James W Robinson High School

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Kamil Abdi