Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Additional Information
Languages
Timeline
Generic

Kamil Abduvaliev

Brooklyn,NY

Summary

Customer-oriented team member with strong professional background in hospitality & administrative support. My primary objective is to secure a challenging and rewarding position in a reputable hotel where I can utilize my exceptional communication skills, problem-solving abilities, and dedication to providing top-notch service to enhance the guest experience and drive business success to meet its milestone.

Overview

9
9
years of professional experience

Work History

World of Hyatt Specialist GSA

Hyatt Centric Midtown 5th Avenue
02.2023 - 07.2023
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Strong capacity to multitask, communicate clearly and provide maximal exemplary service.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues

Night Supervisor of Rooms and Member Services

UNION LEAGUE CLUB
03.2021 - 12.2021
  • Maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to Club standards.
  • Trained staff members to perform inventory management, customer service and maintenance.
  • Personal drive focused on creating exceptional, personalized member & guest experiences.
  • Interact with members and guests in professional manner with patience, tact, and diplomacy.
  • Work independently, under pressure, handle difficult situations; prioritize and organize work.
  • Reliable and responsible to implement all duties in timely manner.
  • Agility in multitasking and working in face paced environment.
  • Cohesive team player displaying professionalism at all times.
  • Assist in providing safe and secure environment.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Assigned each member of two person team with specific daily tasks and responsibilities
  • Assigned each member of 8 person team with specific daily tasks and responsibilities

Front Desk Receptionist

UNION HOTEL
08.2016 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Record guest comments/complaints, referring to management as necessary.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answer inquires to hotel services, guest registration, travel directions and make recommendations.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Sales Associate

GLOBAL FAMILY ENERGY
04.2014 - 01.2015
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared sales contracts for orders obtained and submit orders for processing.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborate with colleagues on sales strategies and marketing information
  • Prepare sales presentations to explain product specifications or applications
  • Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production deadlines or goals.
  • Engaged with customers to build rapport and loyalty.
  • Achieved or exceeded company-defined sales quotas.

Education

Associate of Science - Computer Science

New York City College of Technology of The City University of New York
Brooklyn, NY
05-2018

High School Diploma -

James Madison High School
Brooklyn, NY

Skills

  • Proficient in OPERA, Jonas & Choice Advantage
  • Project Management
  • Hospitality management
  • Proficient in Word, Excel, Linux, Java Selenium, Maven
  • Multilingual
  • Guest services
  • Problem-solving, Analytical and Critical Thinking
  • Customer Relations
  • Root Cause Analysis
  • Supply Management
  • Quality Assurance
  • Technical Communication

Accomplishments

  • Promoted to "World of Hyatt Specialist" in less than two months working at Hyatt Centric Midtown by implementing and collaborating with team of 8 in order to effectively achieve result-oriented objectives.

Software

Java Selenium WebDriver

Opera, JONAS, ChoiceAdvantage

SQL, UNIX, GitHub and Maven

Additional Information

Recommended by Mr. Velo Gregory - Director of Operations

Languages

English
Native or Bilingual
Russian
Limited Working
Uzbek
Native or Bilingual

Timeline

World of Hyatt Specialist GSA

Hyatt Centric Midtown 5th Avenue
02.2023 - 07.2023

Night Supervisor of Rooms and Member Services

UNION LEAGUE CLUB
03.2021 - 12.2021

Front Desk Receptionist

UNION HOTEL
08.2016 - 03.2020

Sales Associate

GLOBAL FAMILY ENERGY
04.2014 - 01.2015

Associate of Science - Computer Science

New York City College of Technology of The City University of New York

High School Diploma -

James Madison High School

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Kamil Abduvaliev