Years of global hospitality
Kamil Alafandi
Operations Manager
Bedford,USA
Overview
34
34
10
10
Years of experience in Boston
Summary
Accomplished and guest-focused hospitality leader with over 30 years of international experience, spanning luxury hotels and high-end residential properties. Adept at orchestrating seamless operations, elevating guest satisfaction, and driving multimillion-dollar revenue growth within globally recognized hospitality brands. Demonstrated excellence in leading cross-functional teams, refining guest experience strategies, and delivering exceptional service that consistently exceeds industry benchmarks. Committed, strategic, and performance-driven, with a refined understanding of luxury hospitality standards.
Career Highlights
- Luxury Leadership | Currently serving as Operations Manager at The Whitney Hotel Boston, a Forbes-ranked boutique luxury property, maintaining elite guest satisfaction and top-tier TripAdvisor ratings.
- Global Market Expertise | Generated $30M+ in revenue with a 35% profit margin in the final year with Mawaddah International Group, nurturing relationships with 40,000+ clients across the Middle East, Europe, and Asia.
- Distinguished Experience | Proven success across prestigious brands including Marriott, Hilton, InterContinental, and Le Méridien.
- Guest Experience Visionary | Spearheaded tailored guest experience initiatives during Hajj season in Saudi Arabia, coordinating hospitality services for millions of international pilgrims.
Work History
Operations Manager
The Whitney Hotel Boston by Hersha
Boston, MA
07.2021 - Current
- Lead day-to-day operations across Front Office, Housekeeping, and F&B departments.
- Uphold The Whitney’s 5-star service standards in collaboration with the General Manager.
- Monitor and elevate guest satisfaction through proactive review management and innovation.
- Champion staff development initiatives that foster a culture of excellence and hospitality.
- Drive departmental performance, budget adherence, and operational efficiency.
- Implement cutting-edge service enhancements to anticipate and exceed guest expectations.
Front Desk Manager
The Westin Copley Place by Marriott
Boston, MA
07.2018 - 06.2021
- Directed front-of-house operations including concierge, bell services, and reservations.
- Ensured compliance with brand and union standards while maintaining service excellence.
- Resolved guest concerns and service issues with prompt professionalism.
- Supported emergency protocols and represented hotel leadership in crisis situations.
- Drove internal upsell programs to boost revenue and guest engagement.
Night Manager
Ames Boston Hotel – Curio Collection by Hilton
Boston, MA
11.2016 - 07.2018
- Oversaw hotel operations during overnight hours, serving as Manager on Duty.
- Conducted nightly audits, balance reports, and shift handover readiness.
- Engaged directly with guests to personalize service and address overnight needs.
Night Manager
DoubleTree by Hilton
Boston, MA
03.2015 - 11.2016
- Managed nightly front office operations, ensuring adherence to service protocols.
- Promoted upselling opportunities to maximize occupancy and guest experience.
- Responded to guest inquiries, emergencies, and late arrivals with poise and professionalism.
Regional Sales Manager – Religious Tourism
Mawaddah Int’l Group Co.
Madinah, Saudi Arabia
04.2008 - 11.2014
- Delivered record-breaking revenue performance during peak pilgrimage seasons.
- Led cross-national sales teams to expand regional and international market share.
- Forged and sustained long-term partnerships with tour operators and religious institutions.
General Manager – Residential Towers
Arab Resort Areas Co. – ARAC
Madinah, Saudi Arabia
05.2007 - 03.2008
Executive Director of Operations
Al-Ansar Hotels Group
Madinah, Saudi Arabia
02.2000 - 04.2007
Front Office Manager
Concord Hotel
Deir Ezzor, Syria
03.1996 - 04.1998
Front Desk Shift Supervisor
Le Méridien Hotel
Abu Dhabi, UAE
01.1994 - 01.1996
Front Office Shift Leader
InterContinental Hotel
Al Ain, UAE
07.1991 - 12.1993
Education
Master Certificate - Hospitality Management & Marketing
Cornell University, School of Hotel Administration
Ithaca, NY11.2012
Certificate - Guest Service Management & Relations
InterContinental Hotels Group
Al Ain, UAE04.1993
Bachelor of Arts - English Language & Humanities
University of Aleppo
Aleppo, Syria06.1991
Skills
- Luxury Hotel Operations
- Guest Experience & Satisfaction
- Multi-Departmental Leadership
- Team Development & Coaching
- Strategic Sales & Marketing
- Revenue Optimization
- Process Improvement
- Cross-Cultural Communication
- Social Media & Digital Presence
Timeline
Operations Manager
The Whitney Hotel Boston by Hersha
07.2021 - Current
Front Desk Manager
The Westin Copley Place by Marriott
07.2018 - 06.2021
Night Manager
Ames Boston Hotel – Curio Collection by Hilton
11.2016 - 07.2018
Night Manager
DoubleTree by Hilton
03.2015 - 11.2016
Regional Sales Manager – Religious Tourism
Mawaddah Int’l Group Co.
04.2008 - 11.2014
General Manager – Residential Towers
Arab Resort Areas Co. – ARAC
05.2007 - 03.2008
Executive Director of Operations
Al-Ansar Hotels Group
02.2000 - 04.2007
Front Office Manager
Concord Hotel
03.1996 - 04.1998
Front Desk Shift Supervisor
Le Méridien Hotel
01.1994 - 01.1996
Front Office Shift Leader
InterContinental Hotel
07.1991 - 12.1993
Master Certificate - Hospitality Management & Marketing
Cornell University, School of Hotel Administration
Certificate - Guest Service Management & Relations
InterContinental Hotels Group
Bachelor of Arts - English Language & Humanities
University of Aleppo
Languages
English
Full Professional
Arabic
Native/ Bilingual
References
Available upon request.
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