KAMIL DIXON
LAS VEGAS,NEVADA
Summary
Results-oriented Data Analyst with over 3 years of experience excelling in the analysis of intricate datasets, customer and client engagement strategies, and delivering strategic insights to propel business growth. Demonstrated success in applying statistical modeling, data visualization, and machine learning techniques to reveal valuable trends and patterns. Proficient in translating data findings into actionable recommendations and collaborating seamlessly with cross-functional teams to implement effective data-driven solutions. Possesses strong expertise in SQL, Python, and Tableau, with meticulous attention to detail and a fervent commitment to advancing data-informed decision-making. Exceptional communication and presentation skills enable the distillation of complex concepts into clear, concise reports. Dedicated to delivering high-quality analysis that empowers organizations to make informed decisions and achieve measurable results. Customer Engagement Specialist with a proven track record in service delivery and exceptional multitasking abilities. Committed to nurturing professional relationships that increase profitability and drive tangible business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Sunbit
05.2022 - 01.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to improve workflows.
- Designed, documented and executed test scenarios to identify software bugs.
- Reported progress, test metrics and results to project stakeholders.
Data Analyst
Sunbit
11.2021 - 01.2023
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
Customer Service Specialist
Sunbit
11.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Data Processor
Clark County Social Services
09.2020 - 06.2021
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Compiled data and reviewed information for accuracy prior to input.
Legal Assistant
California Rural Legal Assistance
10.2019 - 08.2020
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Education
Associate of Science - Computer Science
University of Phoenix
Tempe, AZ08.2024
No Degree - Real Estate
Century 21
Las Vegas10.2023
High School Diploma -
Bridges Academy
Bakersfield, CA09.2017
Skills
- Data analysis
- Statistical analysis
- Programming and scripting
- Data visualization
- Machine learning
- Data management
- Project management
- Business acumen
- Policy and Procedure Implementation
- Process Improvement Strategies
- Key Performance Indicators (KPIs)
- Cultivating Productive Relationships
- Administrative Office Operations
- Legal Compliance
- Customer Relationship Management
- SQL, Python, and Tableau, Power Bi, Verint & Salesforce
Certification
- Computers and Operating Systems and Security, Coursea- 05/2023-08/2023
- Real Estate, Century 21 - Expected 10/2023
Timeline
Quality Assurance Analyst
Sunbit
05.2022 - 01.2023
Data Analyst
Sunbit
11.2021 - 01.2023
Customer Service Specialist
Sunbit
11.2021 - 05.2022
Data Processor
Clark County Social Services
09.2020 - 06.2021
Legal Assistant
California Rural Legal Assistance
10.2019 - 08.2020
Associate of Science - Computer Science
University of Phoenix
No Degree - Real Estate
Century 21
High School Diploma -
Bridges Academy
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