Hi, I’m
KAMIL DIXON
Las Vegas,NV
Summary
Strategic and dedicated Executive Assistant with over 7 years of experience delivering exceptional support and optimizing high-level schedules, operational logistics, and client relations in fast-paced environments. Expert at managing complex schedules, including travel arrangements, high-priority meetings, and on-site coordination, ensuring seamless execution from start to finish. Recognized for meticulous inbox management, proactive prioritization, and the ability to anticipate client and team needs—whether it's preparing the green room for instructors, managing personal tasks, or handling back-end content updates. Known for independent decision-making and a 98% success rate in de-escalation, I bring a positive, growth-oriented approach, combining strong problem-solving skills with data-driven insights to elevate processes, save time, and enhance client satisfaction by 65%. Proficient in all Microsoft Products, as well as SQL, Python, and Tableau, I leverage data to improve scheduling accuracy by 40% and reduce employee burnout by 25%, while consistently exceeding KPIs in CSAT, FCR, and SLA adherence. My commitment to proactive support, organizational excellence, and an intuitive approach to optimizing both professional and personal areas ensures I deliver beyond normal expectations, helping clients focus on growth and strategic goals.
Overview
3
years of professional experience
Work History
Sunbit
Quality Assurance Analyst
05.2022 - 01.2023
Job overview
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to improve workflows.
- Designed, documented and executed test scenarios to identify software bugs.
- Reported progress, test metrics and results to project stakeholders.
Sunbit
Data Analyst
11.2021 - 01.2023
Job overview
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
Sunbit
Customer Service Specialist
11.2021 - 05.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Clark County Social Services
Data Processor
09.2020 - 06.2021
Job overview
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Compiled data and reviewed information for accuracy prior to input.
California Rural Legal Assistance
Legal Assistant
10.2019 - 08.2020
Job overview
- Organized attorneys' schedules by coordinating client meetings, court appearances, hearings, and travel arrangements, ensuring seamless daily workflow.
- Prepared and drafted correspondence maintaining smooth and professional communications with clients, court officials, and other legal contacts.
- Managed client accounts and case records with strict confidentiality, exercising high levels of discretion to safeguard sensitive information.
- Proactively monitored and organized inboxes, prioritizing key messages, responding to general inquiries, flagging urgent items, and scheduling consultations based on attorney availability.
- Provided essential support during trial and deposition days including preparing materials, managing logistics, arranging meals, and assisting with secure document handling .
- Coordinated schedules with clients, ensuring seamless case progression and adherence to all required timelines.
- Collaborated closely with attorneys, administrative staff, and fellow legal assistants on complex cases, contributing to a cohesive team approach in managing legal processes.
- Assisted with personal tasks for attorneys, including errands and time-sensitive requests, to support their efficiency and focus on casework.
- Supported back-end tasks such as document uploads, case file maintenance, and database updates to optimize legal documentation and case management systems.
Education
Century 21Las Vegas, NV
No Degree from Real Estate
12.2024
University of PhoenixPhoenix, AZ
Associate of Science from Computer Science
11.2024
CourseaLas Vegas, NV
Some College (No Degree) from Computers And Operating Systems And Security
Bridges Academy Bakersfield, CA
High School Diploma
09.2017
Skills
- Professional Scheduling & Coordination: Over 7 years of experience managing complex schedules, optimizing appointments, travel, and meetings to ensure seamless daily operations and time management for high-paced environments
- Inbox Management & Communication: Skilled in prioritizing and maintaining high-volume inboxes—sorting, responding to FAQs, and filtering out non-essential communications Strong communicator with an ability to relay clear information to clients, instructors, and teams
- Client Relations & Frontline Support: Recognized for a 98% success rate in de-escalation and improving client satisfaction by 25% through effective communication, empathy, and responsiveness to client needs
- Task Management & Flexibility: Skilled at adapting to diverse tasks, including scheduling, personal errands, and logistics Maintained a 95% SLA adherence in previous roles, demonstrating a strong ability to manage time-sensitive and varied responsibilities
- Workforce & Schedule Optimization: Expertise in workforce management, achieving a 30% increase in workforce efficiency, a 40% improvement in schedule accuracy, and a 20% reduction in handling time, reducing agent burnout by 25%
- Data Analysis & Insight Generation: Proficient in statistical modeling, machine learning, and data visualization using SQL, Python, R, and Tableau Leveraged data-driven insights to improve operations and client satisfaction
- Leadership & Mentorship: Experience in coaching and mentoring team members to enhance team performance, build a positive work environment, and foster continuous improvement
- Resourcefulness & Initiative: Known for proactive problem-solving and a capacity to anticipate needs, with a track record of taking ownership of tasks and responsibilities to support smooth operations and enhance productivity
Timeline
Quality Assurance Analyst
Sunbit
05.2022 - 01.2023
Data Analyst
Sunbit
11.2021 - 01.2023
Customer Service Specialist
Sunbit
11.2021 - 05.2022
Data Processor
Clark County Social Services
09.2020 - 06.2021
Legal Assistant
California Rural Legal Assistance
10.2019 - 08.2020
Century 21
No Degree from Real Estate
University of Phoenix
Associate of Science from Computer Science
Coursea
Some College (No Degree) from Computers And Operating Systems And Security
Bridges Academy
High School Diploma
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