Kamil Stilger

• Designed and implemented strategic and operational plans to achieve project goals aligned with resolution team priorities, enhancing team focus.
• Managed strategic portfolios and workstreams, ensuring alignment with organizational objectives.
• Tracked milestones, performance metrics, risks, and dependencies, providing regular updates to leadership to inform decision-making.
• Collaborated with cross-functional teams to initiate and execute initiatives that improved overall project alignment and communication.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Coordinated project timelines and deliverables across multiple teams to ensure alignment and timely completion.
• Led cross-functional meetings to align project goals and expectations.
• Facilitated stakeholder communication to ensure project transparency and collaboration.
• Identified risks and implemented mitigation strategies to maintain project flow.
• Provided high level of service to clients, strengthening relationships and fostering opportunities for additional projects.
• Enhanced project delivery processes and drove continuous improvement through effective program leadership.
• Delivered high level of service to clients to extend relationships and encourage further projects.
• Enhanced development and drove continuous improvement of project delivery processes by providing strong program leadership.

During my time at Humana I have held many roles. Here is a brief description of each

• Team Lead: Work directly with Claims and Customer Service Representatives to help assist with questions and take escalated calls for members and providers.
• Customer Service and Claims Specialist: Guided members and providers on benefits and claims, clarifying processes and resolving inquiries effectively.
• Reviewed and researched complaints from state and providers, ensuring timely responses within established deadlines.
• Analyst: Conducted testing calls and requirements for internal tool; reviewed and reported on audit findings to ensure compliance and quality.