Kamila Bamba
Katy,TX
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality, notably at Starbucks, where I enhanced customer satisfaction through personalized service and effective complaint resolution. A skilled trainer, I excel in onboarding new hires and managing workflows, while my fluency in French and strong time management abilities contribute to a cohesive team environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
11.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
Cashier Trainer
Popeyes
05.2023 - 10.2023
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Nurse Intern
Memorial Hermann
06.2023 - 07.2023
- Promoted a safe and clean environment, adhering to infection control policies and procedures at all times.
- Assisted in the administration of medications, ensuring accurate dosages for optimal patient outcomes.
- Served as an advocate for patients'' rights, ensuring that their needs were met in a timely manner.
- Developed trusting relationships with patients and families through empathetic communication and active listening.
Babysitter
Private Household
08.2022 - 11.2022
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Pizza Server
Pizza Hut
05.2022 - 07.2022
- Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Assisted with maintaining a clean and organized dining area for an enjoyable atmosphere.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Adhered strictly to uniform requirements while maintaining a professional and polished appearance at all times.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
Education
High School Diploma -
Cypress Park Highschool
7425 Westgreen Blvd, Cypress, TX 7744305-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Hospitality service expertise
- New hire training
- Up-selling
- Fluent in French
- Workflow management
Accomplishments
- Resolved product issue through consumer testing.
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Barista
Starbucks
11.2023 - Current
Nurse Intern
Memorial Hermann
06.2023 - 07.2023
Cashier Trainer
Popeyes
05.2023 - 10.2023
Babysitter
Private Household
08.2022 - 11.2022
Pizza Server
Pizza Hut
05.2022 - 07.2022
High School Diploma -
Cypress Park Highschool
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