Kamila Begaj
Customer Success Executive
Tirana,Albania
Summary
Motivated and detail-oriented professional with extensive experience in customer success, market research, and multilingual communication. Seeking to pursue higher education in Germany to further develop skills and contribute to international academic and professional environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Customer Success Executive
Teach Away - Kesson Group
Tirana, Albania
10.2020 - Current
- Successfully managed the onboarding process for new educational institutions
- Provided comprehensive training sessions and ongoing support to educators and administrators
- Built and maintained strong relationships with key stakeholders
- Utilized analytics tools to monitor user engagement and satisfaction metrics
- Worked closely with product development teams to relay customer feedback
Sales Research - Freelance
Brillit Consulting - Switzerland
01.2019 - 08.2020
- Conducted comprehensive market research to identify trends, opportunities, and threats
- Identified potential clients and new business opportunities through targeted research
- Worked closely with sales and marketing teams to align research findings with business development strategies
- Monitored and analyzed competitors' activities, pricing strategies, and market positioning
- Stayed updated on industry developments and best practices, ensuring that research is relevant and timely
Customer Support Specialist
Amazon
09.2017 - 12.2018
- Provided prompt and effective support to customers via multiple channels (phone, chat, email)
- Maintained in-depth knowledge of Amazon's products, services, and policies to deliver accurate information and guidance to customers
- Effectively managed escalated inquiries, demonstrating empathy and professionalism while providing tailored solutions
- Gathered customer feedback to identify trends and areas for improvement to enhance service quality
- Met and exceeded key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores
Shop Manager
Office Solutions
01.2016 - 12.2018
- Oversaw inventory levels and ensured optimal stock availability while minimizing excess inventory
- Ensured that daily store operations ran smoothly, including opening and closing procedures and cash management
- Ensured high standards of customer service were maintained, resolving any issues promptly and professionally
- Managed and motivated a team of sales associates, providing training and guidance
- Established and maintained relationships with suppliers, negotiating contracts and ensuring timely deliveries of stock
Education
Bachelor of Arts - Foreign Languages, Spanish and English Studies: Language, Literature and History of Civilization
University of Tirana
Tirana 10.2013 - 07.2016
Skills
CRM Software : Experience with platforms like Salesforce, and HubSpot to manage customer relationships and sales processes
Project Management Tools : Familiarity with tools like Asana, and Mondaycom for managing projects and team collaboration
undefinedCertification
IELTS - English Language Certificate
Languages
- English: C1 - Advanced
- Spanish: B1 - Intermediate
- Italian: B1 - Intermediate
- Greek: B1 - Intermediate
Timeline
Customer Success Executive
Teach Away - Kesson Group
10.2020 - Current
Sales Research - Freelance
Brillit Consulting - Switzerland
01.2019 - 08.2020
Customer Support Specialist
Amazon
09.2017 - 12.2018
Shop Manager
Office Solutions
01.2016 - 12.2018
Bachelor of Arts - Foreign Languages, Spanish and English Studies: Language, Literature and History of Civilization
University of Tirana
10.2013 - 07.2016
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