Kamila Cesar Wilcher

• Represent and advertise Diageo products, support its offers, and act as the embodiment of the company's identity through words and actions.
• Team Management: Supervise and train a team of brand ambassadors, ensuring consistent messaging and high standards of customer interaction.
• Event Reporting: Compile detailed event reports to assess performance and outcomes.
• Expense Management: Manage budget allocations and prepare comprehensive expense reports, ensuring financial accountability and efficiency.
• Customer Relationship Management: Build and maintain strong relationships with customers and partners, enhancing brand loyalty and trust.

• Award Recognition: Honored with the “I Should Be an Accountant” award for exceptional attention to detail in expenses reports and consistently meeting deadlines.

• The role of Cabin Crew goes beyond customer service; we are trained to manage cabin services and take control of security, including conflict resolution and de-escalation, and safety procedures, such as inflight medical care and basic life support.
• Career Progression: Began role as an Economy Class Cabin Crew and was upgraded to Business Class Cabin Crew in June 2016.
• Recognition: Received an award for five years of outstanding attendance.

• Responsible for meeting and greeting clients visiting the office.

• Created and managed Excel data and spreadsheets for various administrative tasks.

• Dealt with high volumes of emails, maintaining timely responses and organization.
• Managed phone calls, ensuring prompt and professional handling of inquiries.
• Liaised with couriers and carriers to coordinate correspondence and deliveries.

• On call private jet cabin crew.

• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
• Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.

• Acted as the first point of contact for incoming calls, providing professional and courteous assistance in both Portuguese and English.

• Utilized Excel spreadsheets to organize and track data related to call volume, client inquiries, and scheduling.

• Provided administrative support, including filing, scanning, and data entry tasks, to ensure smooth office operations.

• Managed high volume of email correspondence, promptly responding to inquiries and forwarding messages to the appropriate departments.
• Managed high volumes of incoming and outgoing calls, ensuring efficient communication between clients, colleagues, and external parties.
• Handled inquiries and provided information regarding products, services, and company policies in a clear and concise manner.
• Coordinated the scheduling of appointments and meetings, optimizing efficiency and minimizing scheduling conflicts.
• Created profiles for all visitors, ensuring accurate documentation and maintaining security protocols.
• Checked IDs of visitors to verify identity and ensure compliance with company policies.
Consistently met performance targets for call handling time and accuracy, contributing to overall team success.