Kamila Crawford
Tacoma,WA
Summary
To Secure a Challenge in a reputable organization to expand my learnings, knowledge, and skills. Ability to utilize my training and skills, while making significant contribution to the success of my company.
Experienced with overseeing all facets of warehouse operations, including inventory management and logistics coordination. Utilizes effective communication and leadership to ensure seamless workflow and team cohesion. Track record of maintaining high safety standards and operational efficiency.
Diligent warehouse with robust background in managing warehouse operations and optimizing supply chain efficiency. Successfully implemented inventory control systems, resulting in improved accuracy and reduced discrepancies. Demonstrated strong leadership and problem-solving skills.
Warehouse management professional with strong leadership skills and results-driven approach. Experienced in optimizing inventory control, streamlining operations, and ensuring safety compliance. Highly collaborative, adaptable to changing needs, and reliable. Proficient in logistics, team coordination, and problem-solving.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Warehouse Manager
Red Wolf Smoke Shop
03.2024 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Conducted research to address shipping errors and packaging mistakes.
- Reviewed established business practices and improved processes to reduce expenses.
- Streamlined receiving processes by implementing efficient warehouse layouts and inventory management systems.
- Minimized product returns due to damages or defects by implementing rigorous inspection procedures upon receipt.
- Collaborated with other department managers to address cross-functional issues promptly and implement process improvements as needed.
- Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies in the system.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
Referral coordinator / Medical Receptionist
Mary Bridge Children’s Health Center
03.2010 - Current
- Company Overview: Multicare / DBP / PSY / Neuropsychology / sports medicine
- Ability to multi-task in a high paced environment with good organization skills
- Responsible for greeting and checking patients while multitasking and answering phones
- Update patient files by collecting and verifying demographics and insurance information
- Use good judgement in decision making when processing non-routine and complex referral from specialty clinics
- Proficient in medical terminology and knowledge of ICD 10 and CPT coding
- Work on onbase, rightfax, word
- Process incoming referrals
- Multicare / DBP / PSY / Neuropsychology / sports medicine
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
Assistant Manager Front Office
Levitz Furniture
10.2004 - 03.2005
- Performed daily administrate duties including interview and recommend the selection of candidates
- Conduct annual performance evaluation and recommend disciplinary action
- Responsible for scheduling employees for daily duties and office organization including filing, shredding, faxing, and issuing supplies
- Assisted in hiring, employee benefits, and tracked employee attendance
- Provided customer service and resolved issues
- Entered daily time sheets for staff payroll and assisted with meetings
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Agent
Southwest Airlines
06.2000 - 08.2004
- Manage all aspects of ticketing and checking in of Customers by operating a computerized point-of-sale system, boarding, baggage service and reservations
- Oversee all cash and credit card transactions in the purchase / refunds of tickets
- Resolve Customer Situations by providing positively outrageous service
- Handle transitions in a timely manner including over sales, delayed, or cancelled flights, and any issued revolving around lost / damaged luggage
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
- Increased repeat business through personalized interactions and building rapport with customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Produced and shared customer service reports to support management decision-making.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Customer Service / helper
Andy’s Auto Service
06.1998 - 05.2000
- Performed daily tasks
- Replaced and installed accessories
- Changed oil and tires
- Utilized technology to expertly match colors create professional results
- Operated hand tools and power tools such as DA sanders and long blocks
- Cleaned and smoothed all surfaces prior to painting
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Education
International Air Academy
Kent, WA09.2000
High School Diploma -
Spanaway Lake High School
Spanaway 06-1999
Skills
- Expectational customer service
- Data entry
- Bilingual-fluent in Polish
- Excellent multi-Tasker
- Proficient in Microsoft office
- Health care skills-Knowledge of HIPPA
- Shipping and receiving
- Warehouse operations
- Inventory and stocking
- Inventory management
- Delegating work
- Hiring and training
- Loading and unloading
- Problem-solving
- Order picking and processing
- Employee safety
- Safety monitoring
- Staff supervision
- Mentoring and training
- Order fulfillment
- Staff management
- Customer care
- Warehouse layout optimization
- Stock organization
- Freight management
- Shipping procedures
- Stock control
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Warehouse safety
- Multitasking
- Multitasking Abilities
- Reliability
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Warehouse organization
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Material handling
- Decision-making
- Daily operations management
- Heavy lifting
- Detail-oriented
- Relationship building
- Distribution and warehousing
- Inventory reconciliation
- Team building
- Work Planning and Prioritization
- Safety standards
- Shipment tracking
- Safety management
- Self motivation
- Route planning
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
Certification
- WA Driver's License
Languages
Polish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Manager
Red Wolf Smoke Shop
03.2024 - Current
Referral coordinator / Medical Receptionist
Mary Bridge Children’s Health Center
03.2010 - Current
Assistant Manager Front Office
Levitz Furniture
10.2004 - 03.2005
Customer Service Agent
Southwest Airlines
06.2000 - 08.2004
Customer Service / helper
Andy’s Auto Service
06.1998 - 05.2000
International Air Academy
High School Diploma -
Spanaway Lake High School
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