Kamila García Checo
ShopRite
Oldbridge ,NJ
1
Language
2027
years of professional experience
Detail-oriented assistant bookkeeper with experience in payroll processing, cash flow management, and critical thinking. Recognized for enhancing operational efficiency and delivering accurate financial reports to support management decision-making.
Work History
Assistant Bookkeeper
- Assisted in maintaining accurate financial records and ledgers.
- Processed accounts payable and receivable transactions efficiently.
- Collaborated with team members to streamline bookkeeping procedures.
- Utilized accounting software to record and track financial data accurately.
- Prepared reports detailing financial status for management review.
- Assisted bookkeepers in providing support documentation required for audits.
- Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
- Supported cash flow management initiatives by monitoring accounts receivable collections and promptly following up on overdue payments.
- Strengthened internal controls by assisting in the development and implementation of new policies and procedures.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Processed employee and contractor expense reimbursements quickly.
Customer Service Representative
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
- Assisted in maintaining a clean and organized store environment, contributing to overall customer satisfaction.
- Collaborated with team members to enhance product knowledge and improve service delivery.
- Adapted quickly to changing priorities during peak hours, ensuring consistent service quality.
- Educated customers on promotions and loyalty programs, enhancing their shopping experience and engagement.
- Supported training initiatives for new staff, fostering a collaborative team environment focused on excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Front End Supervisor
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Collaborated with management on process improvements to enhance operational efficiency.
Education
High School Diploma
Skills
Critical thinking skills
Exceptional organization
Payroll processing
Bookkeeping
Customer service
Cash flow management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Bookkeeper
ShopRite
2024 - CurrentRead More
Customer Service Representative
ShopRite
2024 - CurrentRead More
Front End Supervisor
ShopRite
2023 - CurrentRead More
Oldbridge Highschool
High School Diploma
Read More