Kamila Garcia
Pembroke Pines,FL
Summary
Enthusiastic bilingual Sales and Customer Service professional with 6+ years expertise in B2C communication, negotiation, and lead prospecting. Proficient in creating solutions for customers to drive loyalty, retention and revenue by building strong consumer relationships. Highly adept at training, managing, coaching and mentoring sales and customer service associates.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Evolution MD Plastic Surgery (Doctor Lipo)
2022.05 - Current
- Email/SMS marketing
- Fluent in multiple financing platforms such as care credit, alpheon, United medical & yes doctor. Manage individual leads and data from social media, google, jotform, sms and email
- Qualify patients for treatments and guide them through payment, contract and booking process.
- Discuss and educate patient on variety of surgical procedures and aesthetics, upselling when possible
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Manager
Cybercuts
2021.11 - 2022.05
- Background in lead generation, customer Relations and record management
- utilized CRM softwares, MS office, Google cloud, Pipedrive, clinic & exel.
- Provided staff coaching, mentoring, and consultation to enhance performance, customer retention and professional development.
Sales and Verification Agent
Complete Medical Solutions
2016.08 - 2021.10
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Trained and mentored new sales representatives
- Documented client interactions, sales and pitches delivered in CRM system
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Education
Hallandale High School
06.2016
Skills
- New Employee Training
- Background in lead prospecting, customer Relations and record management
- CRM software, MS office, Google cloud, Pipedrive, clinic & exel.
- Email/SMS marketing.
- Fluent in multiple financing platforms such as care credit, alpheon, United medical & yes doctor.
Timeline
Sales Consultant
Evolution MD Plastic Surgery (Doctor Lipo)
2022.05 - Current
Sales Manager
Cybercuts
2021.11 - 2022.05
Sales and Verification Agent
Complete Medical Solutions
2016.08 - 2021.10
Hallandale High School
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