Kamila Gomez
North Bergen,NJ
Summary
Dynamic professional with a proven track record at PVH Corp., excelling in sales leadership and staff training. Enhanced customer satisfaction through strategic merchandising and effective communication. Skilled in cash handling and operations management, fostering a high-performing team that consistently met sales targets and improved store performance. Demonstrated leadership and customer service skills, fostering collaborative and productive team environment.
Overview
4
4
years of professional experience
Work History
Retail Store Supervisor
PVH Corp.
10.2020 - Current
- Boosted store sales through effective merchandising and strategic product placement.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Trained and oriented associates to maximize team performance.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained newly hired sales team in upselling techniques.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Oversaw employees and store functions on daily basis.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Enforced company policies consistently across all employees to maintain a fair work culture that promoted teamwork and overall success.
- Established an open line of communication between upper management personnel allowing for streamlined decision-making processes.
- Rectified issues with all staff departments.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Lead Retail Sales Associate
Tommy Hilfiger Store
01.2023 - 09.2024
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
Sales Associate
Tommy Hilfiger Store
10.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Memorial High School
West New York, NJ06-2021
Skills
- Store operations
- Cash handling and reconciliation
- Scheduling and timekeeping
- Staff training and development
- Operations management
- Staff management
- Sales leadership
- Bank deposit preparation
- Multitasking and prioritizing
- Time management
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Retail Sales Associate
Tommy Hilfiger Store
01.2023 - 09.2024
Retail Store Supervisor
PVH Corp.
10.2020 - Current
Sales Associate
Tommy Hilfiger Store
10.2020 - 01.2023
High School Diploma -
Memorial High School
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