Kamila Hossan
Mooresville,United States
Summary
With over 15 years of experience in the retail industry, including project management and talent development, I have developed a distinct perspective on client relations, team building, and problem solving. I have been working as an Executive Team Lead - Remodel (Special Projects) at Target for over two years. I have been heavily involved in planning, executing, monitoring & controlling, and project closures of multimillion-dollar remodel projects.
My core competencies include project management, talent development, communication, and creative problem solving. I have consistently met budget, schedule and performance metrics while meeting project milestones and talent management goals. In addition, I have created strong partnerships with vendors, employees, sub contractors and Target partners over the last three remodels. I enjoy being a mentor and helping develop strong team members and team leaders. I always make sure everyone's voice is heard and collaborate when faced with obstacles. I am highly motivated when presented with a challenge and can prioritize quickly.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Team Lead Remodel
Target
12.2021 - Current
- On-site representative of Target to help facilitate and coordinate clear communication with the store and contractors
- Utilizing strong planning, organizing and problem solving skills to sequence the remodel project so that construction and store sets can coincide properly with minimal disruption
- Meeting milestones as expected
- Assess areas for the punch list accurately before turnover
- Successfully completed three multi-million dollar remodels within budget, schedule, and scope.
- Achieved payroll budgets for all three
- Executed hiring, talent management, training and performance reviews utilizing my human resources skills
- Created strong partnerships with vendors, employees, sub contractors and Target partners over the lastmodels I oversaw
- I kept Target's values, mission and remodel objective at the forefront to ensure a great guest experience and deliver project completion in a timely manner
- Worked closely with the Store Director and key stakeholders to minimize metric impacts and guest disruption
- I developed and executed a communication plan between executives, store resources, and contractors
- I developed strong partnerships with peers in each department, allowing for smoother transitions and understanding within a work center
- Direct reporting with HQ and District level partners.
- Established a culture of continuous improvement that encouraged innovation while mitigating risk factors within the organization.
- Implemented innovative solutions to complex problems, demonstrating adaptability and creative thinking skills.
Team Lead Specialty Sales
Target, Kamila Hossan
12.2018 - 12.2021
- Page 1
- Using knowledge of guest service fundamentals, retail business fundamentals and planning skills to lead a team of consultants in style, beauty and electronics
- Track department sales trends, inventory and promotions to ensure a guest ready floor pad
- Using the understanding of sales goals to plan and execute workload
- Establishing clear expectations and hold team members accountable
- Always demonstrating a service culture that prioritizes the guest’s experience
- Helping to select, on board and develop team members
- Growing team member’s confidence in selling skills
- Working with upper management to identify best practices that best meet sales and excel in guest services, then communicate to the team that inspires guest centric behaviors and goal attainments
- Execute VMGs with strong merchandising skills
- Proudly mentored a team member to a lead promotion
- Also held positions as: GSA and Closing Expert
- Conducted regular reviews of operations and identified areas for improvement.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Dental/Administrative Assistant
Dr. Ursula C Potkay D.D.S
01.2006 - 12.2017
- Assisted Doctor in everyday procedures, x-rays, input notes electronically thru Dentrix, set up/sent-out lab cases (pouring/trimming), disinfected instruments in auto-clave and disinfected exam room between patients
- Maintained a safe and clean work environment
- Maintained dental supply inventory and anticipated supply needs
- Assisted office manager in patient scheduling, physical chart filing, insurance claims and phone answering
Customer Service Manager
Lowe's Companies, Inc
02.2007 - 02.2012
- Oversaw 60 employees on a daily basis while being on the forefront of customer relations
- Break scheduling, time off request scheduling, handled daily till counting and ensured proper loss prevention guidelines were being executed
- Worked hand in hand with upper management to make sure customer service expectations were delivered by every associate
- Provided resources and tools to associates to ensure customers received the best service
- Responsible for customer- facing activities, delegating, managing performance and ensuring adequate department coverage
- Maintained all products, endcaps and clean front end
- Also held positions as: home décor associate, head cashier and delivery manager.
Education
Bachelor of Science - BS - Psychology
Western Connecticut State University
Bachelor of Arts - BA - Psychology
Western Connecticut State University
Skills
- Managing Timelines
- Project Management
- Project Planning
- Problem Solving
- Procurement
- Procore
- Strategic Planning
- Operational Planning
- Time & Resource Management
- Team Collaboration
- Goal-Driven
- Talent management
Websites
Certification
AED
CPR
Languages
Polish
Native or Bilingual
Timeline
Executive Team Lead Remodel
Target
12.2021 - Current
Team Lead Specialty Sales
Target, Kamila Hossan
12.2018 - 12.2021
Customer Service Manager
Lowe's Companies, Inc
02.2007 - 02.2012
Dental/Administrative Assistant
Dr. Ursula C Potkay D.D.S
01.2006 - 12.2017
Bachelor of Science - BS - Psychology
Western Connecticut State University
Bachelor of Arts - BA - Psychology
Western Connecticut State University
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