Kamila Medina Carrasco
New York,NY
Summary
Full-time, responsible, and hardworking . I am in search of a position that I can learn from but also use my skills and qualities to contribute to.
Overview
7
7
years of professional experience
Work History
Client Service Supervisor Associate
Swiss Post Solution
New York
03.2022 - Current
- Facilitated client, guest, and vendor interactions through friendly greetings and direction.
- Verified guest identification and issued visitor passes in accordance with company protocols.
- Facilitated support across various reception areas within the company as needed.
- Utilized company applications and tools to efficiently manage ticket placement for IT facilities and guest services.
- Facilitated comprehensive administrative support to enhance operational efficiency.
- Ensured efficient guest reception through effective utilization of guest check-in application.
- Assisted in payroll processing by calculating wages accurately. Generated payroll reports for review and analysis.
- Ensured accuracy in data entry to uphold integrity of employee records and streamline timesheet processing.
- Assisted teams in reaching organizational objectives through effective communication and collaboration. Supported leadership initiatives by applying problem-solving techniques to overcome challenges. Aided in time management to ensure project deadlines were met.
- Executed front desk operations, ensuring efficient guest check-in and check-out processes.
Welcome Desk Assistant
EQUINOX
New York, NY, USA
12.2018 - 03.2020
- Maintain front reception area clean and organized
- Answered telephone calls, took messages, and directed calls to recipients.
- Greet all customers and enter their information into the facility registration system.
- Provided exceptional customer service by directing customers to specific destination
- Consult customer's needs, suggest alternatives, and find solutions to meet customer's needs.
Education
ASSOCIATES DEGREE - Anatomy, Physiology
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New YorkH.S. DIPLOMA -
MANHATTAN ACADEMY FOR ARTS & LANGUAGE HIGH SCHOOL
06.2016
Skills
- Demonstrated flexibility in adapting to changing project requirements and team dynamics
- Assisted in creating documents and presentations using Microsoft Office tools Supported team members in utilizing software features effectively Contributed to maintaining organized files and data management
- Assisted guests with check-in and check-out processes Supported team members in maintaining cleanliness and organization of accommodations Provided information about local attractions and services to enhance guest experiences
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Oversaw key responsibilities to ensure operational efficiency
- Demonstrated rapid acquisition of new skills and knowledge in diverse environments
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Client Service Supervisor Associate
Swiss Post Solution
03.2022 - Current
Welcome Desk Assistant
EQUINOX
12.2018 - 03.2020
ASSOCIATES DEGREE - Anatomy, Physiology
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
H.S. DIPLOMA -
MANHATTAN ACADEMY FOR ARTS & LANGUAGE HIGH SCHOOL