Kamila Tychonowicz
Chicago,United States
Summary
Graduate student in Human-Computer Interaction at DePaul University seeking a part-time role in a dynamic customer-focused environment. Experienced in delivering exceptional client service, driving team collaboration, and fostering positive customer experiences. Passionate about health, wellness, and helping others achieve their goals.
Overview
8
8
years of professional experience
Work History
Lead Dermatology Clinical Research Associate
Dermatology & Aesthetics - Bucktown; VitalSkin Dermatology
02.2023 - 08.2024
- Educated and trained clients on various medical devices, ensuring they had a positive and informed experience with our products.
- Supervised clinic operations, resulting in a 15% increase in overall clinic efficiency through effective teamwork and communication.
- Provided training and mentorship to incoming medical assistants, enhancing team productivity and fostering a collaborative work environment.
Dermatology Clinical Associate
Dermatology & Aesthetics - Bucktown; VitalSkin Dermatology
02.2022 - 02.2023
- Worked closely with healthcare professionals to ensure a seamless client experience, reflecting strong teamwork and communication skills.
- Led initiatives to improve client engagement and satisfaction, demonstrating a commitment to customer service excellence.
- Transitioned the clinic to a new electronic records system, showcasing adaptability and the ability to manage change effectively.
Clinical Research Associate
ID Apex Physicians
01.2021 - 07.2021
- Managed client communications, ensuring clear, supportive, and helpful interactions, which is critical in any customer-facing role.
- Assisted in the continuity of care for patients, ensuring their needs were met with empathy and professionalism.
Emergency Department Medical Scribe
Phoenix Medical Scribes, LLC
08.2018 - 07.2020
- Supported a fast-paced team by handling critical documentation, allowing healthcare providers to focus on patient care, similar to how effective multitasking supports retail operations.
- Demonstrated flexibility by adapting to various shifts and maintaining high performance, a trait valuable in a retail environment.
Supplemental Instructor
Arizona State University
08.2017 - 05.2018
- Led study sessions, demonstrating strong leadership and communication skills, which are critical in a customer-oriented role.
Peer Admission Representatives
Arizona State University
09.2016 - 05.2017
- Assisted prospective students by providing clear, accurate information and support, reflecting the customer service skills necessary in retail.
Education
Master of Science - Human-Computer Interaction
DePaul University
Chicago, IL05.2026
Bachelor of Science - Psychology
Arizona State University
TEMPE, UNITED STATES05.2020
Bachelor of Science - Biological Sciences (Neurobiology, Physiology)
Arizona State University
TEMPE, UNITED STATES05.2020
Skills
- Customer Service
- Retail Sales
- Team Collaboration
- Communication Skills
- Adaptability
- Time Management
- Health and Wellness Advocacy
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Lead Dermatology Clinical Research Associate
Dermatology & Aesthetics - Bucktown; VitalSkin Dermatology
02.2023 - 08.2024
Dermatology Clinical Associate
Dermatology & Aesthetics - Bucktown; VitalSkin Dermatology
02.2022 - 02.2023
Clinical Research Associate
ID Apex Physicians
01.2021 - 07.2021
Emergency Department Medical Scribe
Phoenix Medical Scribes, LLC
08.2018 - 07.2020
Supplemental Instructor
Arizona State University
08.2017 - 05.2018
Peer Admission Representatives
Arizona State University
09.2016 - 05.2017
Master of Science - Human-Computer Interaction
DePaul University
Bachelor of Science - Psychology
Arizona State University
Bachelor of Science - Biological Sciences (Neurobiology, Physiology)
Arizona State University
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