Kamila Valdes
Miami,FL
Summary
Organized simultaneous office functions and direct administrative personnel to meet all needs. Performance-oriented and driven with in-depth understanding of budgets, inventory and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. I am also very detail-oriented with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Headquarters Receptionist/Coordinator's Assistant
Ideal Dental
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Contributed to positive work culture by actively participating in team meetings and fostering open communication among colleagues.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Increased office productivity through expert management of filing systems, records, and correspondence.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
Receptionist
Ideal Dental
03.2022 - 08.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Caremax Medical Centers
08.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Reduced incoming call response time by implementing an effective call routing system.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2022
Skills
- Event planning
- Organizational skills
- Meeting coordination
- Microsoft Office proficiency
- Excellent communication
- Time management
- Calendar management
- Multitasking abilities
- Scheduling appointments
- Team collaboration
- Document management
- Administrative support
- Inventory management
Timeline
Headquarters Receptionist/Coordinator's Assistant
Ideal Dental
08.2023 - Current
Receptionist
Ideal Dental
03.2022 - 08.2023
Receptionist
Caremax Medical Centers
08.2021 - 03.2022
High School Diploma -
John A. Ferguson Senior High School