Kamilah Adams
Temple,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Wingstop
01.2025 - Current
- Oversaw daily operations to ensure consistent service quality and efficiency.
- Implemented training programs for staff to enhance customer service skills.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Coordinated promotional events to increase brand visibility and customer engagement.
- Maintained compliance with health and safety regulations throughout the restaurant.
- Developed operational procedures that improved workflow and reduced waste.
- Fostered a positive work environment to enhance team morale and productivity.
- Managed vendor relationships to secure favorable terms and timely deliveries.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Receptionist Manager
Hilton Garden Inn Hotel
05.2019 - 11.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Coordinated appointment scheduling, optimizing calendar management for staff and clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and communication for administrative purposes.
- Trained new reception staff on protocols and systems to enhance team performance.
- Assisted in inventory management of office supplies, ensuring adequate stock levels at all times.
- Implemented feedback mechanisms to improve client satisfaction and service quality consistently.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
Assistant Store Manager
Dollar Tree
02.2015 - 09.2017
- Supervised daily store operations to ensure efficient workflow and exceptional customer service.
- Developed and implemented training programs for new staff, enhancing team performance and productivity.
- Managed inventory levels through effective stock management practices, reducing waste and improving availability.
- Conducted regular audits to ensure compliance with company policies and operational standards.
- Analyzed sales data to identify trends, facilitating informed decision-making for promotional strategies.
- Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty initiatives.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Associate of Science - Business Administration And Management
Grantham University
Lenexa, KS10-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
Accomplishments
- Supervised team of 25 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
General Manager
Wingstop
01.2025 - Current
Receptionist Manager
Hilton Garden Inn Hotel
05.2019 - 11.2024
Assistant Store Manager
Dollar Tree
02.2015 - 09.2017
Associate of Science - Business Administration And Management
Grantham University