KAMILAH CHAMPION
Columbus,OH
Summary
Dedicated Human Resources professional with a history of creating a people-first culture among the team and client groups. Strategic thinker skilled in data-driven approaches to build positive business results and achieve high operational excellence.
Overview
7
7
years of professional experience
Work History
CORPORATE LEARNING & DEVELOPMENT MANAGER
THE WENDY'S COMPANY
10.2023 - Current
- Own strategy and implementation for global development programs and initiatives for all corporate level employees.
- Coach and support 2 direct reports on day to day needs and support their overall growth and development.
- Create and implement company on-site onboarding immersion program on a quarterly basis for 150+ new hires.
- Support internal pipeline of future leaders through structured manager programs aimed at improving talent readiness for expanded roles.
- Conducts comprehensive analysis to identify knowledge and skills gaps developmental opportunities to inform function initiatives and priorities.
- Partner and facilitates development session(s) based on client needs assessment to drive productive and highly effective teams.
- Source, develop, and customize content based on initiatives and/or client's training needs.
- Design and execute global annual compliance training for all restaurant and corporate employees to remain in good standing and mitigate company risks.
- Serve as learning SME for company-wide HCM implementation project.
HUMAN RESOURCES MANAGER
THE WENDY'S COMPANY
07.2022 - 02.2024
- Coached and developed a team of 5 direct reports including SrHRBPs, HR Coordinator, and ER Specialist
- Served as Business Partner to Vice President of Florida Company Operations and 6 Directors who oversee 250+ restaurants and roughly 9,000 employees
- Facilitated succession planning to identify future bench, gaps in talent base, and at-risk performers for client groups
- Served as liaison between centers of excellence and provides information and training about benefits, compensation, training, and other areas as requested
- Diagnosed challenges associated with employee relations, conduct, performance, and workplace health/safety and partnered with business leaders to execute resolutions while adhering to local, state, and federal employment laws and regulations
- Designed and executed training on HR basics (interviewing, employee engagement, performance management, and development) for all entry to mid-level management to support consistency across the market
- Provided recommendations for organizational realignment to support growth within the Florida Division to maximize span of control for restaurant leadership
- Served as project manager for company technology transformation and employment engagement activation.
SENIOR HUMAN RESOURCES BUSINESS PARTNER
THE WENDY'S COMPANY
04.2021 - 07.2022
- Supported 2,500+ employees at 62 locations including senior leaders to identify needs, analyze metrics, and adjust strategy in support of business objectives
- Exceeded stretch targets for all internal development head counts, most notably 28% of AGMs identified as promotable compared against the 14% target
- Partnered with business leaders in the design, development, and execution of staffing and marketing strategies that ensure the attraction and selection of high potential talent and achieve appropriate staffing levels
- Increased staffing by 12% year over year ranking in the top 3 for US markets
- Partner with Senior Leadership to deploy a wage based incentive and retention strategy, increasing hourly wages by approximately 13% for more than 265+ employees within the region
- Collaborated with cross functional partners to ensure the integration of newly acquired restaurants in the largest company acquisition,which includes employee informational meetings, onboarding support, and ongoing training for over 3,000 in-restaurant and above restaurant employees
- Provided recommendations for organizational realignment to support growth within the Florida Division to maximize span of control for restaurant leadership.
SENIOR HUMAN RESOURCES BUSINESS PARTNER
THE WENDY'S COMPANY
10.2020 - 04.2021
- Served as project manager for an office optimization project that evaluated current state resource allocation and recommended a desired state reallocation, impacting 100+ employees and 4 office locations
- ROI of $100,000
- Designed a return to work plan for 20 field employees impacted by the COVID-19 pandemic, supporting international markets across 5 different countries
- Created and provided recommendations to the marketing leadership team to enhance employee engagement and satisfaction for 45+ employees in order to increase retention for 2022
- Designed and proposed enhancements for the company-wide service award initiative in partnership with CPO, resulting in $100,000 approval for execution in Q2 of 2022 to serve as an incentive for employee retention.
RESIDENCE HALL DIRECTOR
THE OHIO STATE UNIVERSITY
06.2017 - 10.2020
- Led operations for hiring, training, supervising, supporting, and evaluating 16 paraprofessional staff members and 1 graduate professional
- Developed expertise in both federal and state laws regarding employee and student rights, including FERPA, FMLA, ADA, FLSA, title VII, and Title IX
- Spearhead conflict resolution and mediation between multiple parties, ensuring fairness while cultivating a healthy work environment for diverse stakeholders
- Served in an on-call rotation for over 2,000 residential students, responding to emergency and crisis situations with adept prioritization, communication, and team management skills.
PROFESSIONAL RECRUITMENT CHAIR - RESIDENCE LIFE
THE OHIO STATE UNIVERSITY
- Directed processes for sourcing and evaluating applications for various residence life openings, identifying top candidates for full-time, graduate, and paraprofessional positions
- Orchestrated full interview cycles and large-scale recruitment logistics, including managing the support team of 6, scheduling interviews, and developing on-campus materials
- Led training for a department of over 60 staff members, educating on inclusive interview practices and procedures
- Consulted department leadership and committee to design and implement a new marketing plan to increase applicant numbers and improve applicant quality in support of the professional staff recruitment plan.
HUMAN RESOURCES FIELD INTERN
THE WENDY'S COMPANY
05.2020 - 08.2020
- Created and presented recommendations to reduce shift manager turnover by 10% to Senior Leadership
- ROI of $300,000
- Assessed and evaluated shift manager turnover by conducting interviews with restaurant team management and collecting data across multiple company markets to compare against QSR trends
- Observed day to day restaurant operations and behaviors to support overall research findings.
Education
MASTER OF HUMAN RESOURCE MANAGEMENT (MHRM) -
The Ohio State University, Fisher College of Business, Columbus, OH
01.2021
MASTER OF ARTS (M.A.) IN HIGHER EDUCATION & STUDENT AFFAIRS -
The Ohio State University, College of Education & Human Ecology, Columbus, OH
01.2017
BACHELOR OF ARTS (B.A.) IN MASS COMMUNICATION -
Western Kentucky University, Potter College of Arts & Letters, Bowling Green, KY
01.2015
SHRM CERTIFIED PROFESSIONAL SHRM-CP -
THE SOCIETY FOR HUMAN RESOURCES MANAGEMENT
02.2023
Additional Information - Technical Proficiencies
Paradox, iCims, Oracle, SalesForce, ModernHire, SMG, Cornerstone
Timeline
CORPORATE LEARNING & DEVELOPMENT MANAGER
THE WENDY'S COMPANY
10.2023 - Current
HUMAN RESOURCES MANAGER
THE WENDY'S COMPANY
07.2022 - 02.2024
SENIOR HUMAN RESOURCES BUSINESS PARTNER
THE WENDY'S COMPANY
04.2021 - 07.2022
SENIOR HUMAN RESOURCES BUSINESS PARTNER
THE WENDY'S COMPANY
10.2020 - 04.2021
HUMAN RESOURCES FIELD INTERN
THE WENDY'S COMPANY
05.2020 - 08.2020
RESIDENCE HALL DIRECTOR
THE OHIO STATE UNIVERSITY
06.2017 - 10.2020
PROFESSIONAL RECRUITMENT CHAIR - RESIDENCE LIFE
THE OHIO STATE UNIVERSITY
MASTER OF HUMAN RESOURCE MANAGEMENT (MHRM) -
The Ohio State University, Fisher College of Business, Columbus, OH
MASTER OF ARTS (M.A.) IN HIGHER EDUCATION & STUDENT AFFAIRS -
The Ohio State University, College of Education & Human Ecology, Columbus, OH
BACHELOR OF ARTS (B.A.) IN MASS COMMUNICATION -
Western Kentucky University, Potter College of Arts & Letters, Bowling Green, KY
SHRM CERTIFIED PROFESSIONAL SHRM-CP -
THE SOCIETY FOR HUMAN RESOURCES MANAGEMENT
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