Kamilah Ganoza
Conroe
Summary
Dedicated to delivering outstanding service and support. Committed to ensuring customer satisfaction, I excel at finding innovative solutions to address customer needs. Proficient in customer service best practices, I provide exceptional service and exceed expectations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
OSM Aviation Academy US
10.2023 - Current
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with students enrollment processes and answered inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for students by scheduling flight lessons strategically while considering priorities and minimizing conflicts.
- Managed filing systems, entered data and completed other clerical tasks.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents
Passenger Service Agent
Professional Aviation Management
07.2021 - 10.2022
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Flight Attendant
LATAM Airlines
12.2012 - 07.2021
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to aviation regulations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
Education
Private Pilot - Instrument Rated -
Osm Aviation Academy
Fort Lauderdale, FL09.2023
Skills
- Extensive Customer Service Experience
- Strong Attention to Detail
- Highly Patient
- Commitment to Service
- Effective Communication Skills
- Analytical Problem Solving
- Driven Self-Starter
- Advanced Computer Skills
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Hospitality
- Interpersonal communications
- Administrative support
Personal Information
- Date of Birth: 03/05/93
- Gender: Female
- Nationality: Peruvian American
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
OSM Aviation Academy US
10.2023 - Current
Passenger Service Agent
Professional Aviation Management
07.2021 - 10.2022
Flight Attendant
LATAM Airlines
12.2012 - 07.2021
Private Pilot - Instrument Rated -
Osm Aviation Academy
Similar Profiles
Ibrahim AlkhatibIbrahim Alkhatib
Flight Instructor and Recruitment Lead at OSM Aviation AcademyFlight Instructor and Recruitment Lead at OSM Aviation Academy
Mikel UrionaguenaMikel Urionaguena
Flight Instructor at OSM Aviation AcademyFlight Instructor at OSM Aviation Academy
Omar A. AlshikhiOmar A. Alshikhi
Course Developer at General Authority of Civil Aviation, Saudi Academy of Civil AviationCourse Developer at General Authority of Civil Aviation, Saudi Academy of Civil Aviation