Kamilah Merritt
Operations Manager
Mint Hill,NC
Summary
Results-oriented and customer-focused professional with a Master's in Healthcare Administration in Informatics and foundational competencies in manual quality assurance testing. Demonstrated expertise in process improvement, quality control, and regulatory compliance, utilizing tools such as Jira, Zephyr, Katalon Studio, and Confluence. Skilled at applying testing methodologies to ensure high-quality software and operational efficiency. Seeking to transition into a Manual QA Tester role to contribute to software quality improvement efforts. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
San Antonio, Texas
03.2019 - Current
- Led quality assurance initiatives, streamlining operational processes and improving workflow efficiency by 13%
- Applied end-to-end testing principles to pharmacy systems, ensuring smooth implementation of new processes
- Utilized SQL to analyze pharmacy operations data, identify inefficiencies, and generate reports for strategic decision-making
- Managed QA procedures, ensuring compliance with industry regulations and reducing operational errors by 21%
- Conducted regression testing to ensure system updates didn’t impact existing workflows, improving system reliability.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
Education
Masters of Healthcare Administration in Informatics -
University of Phoenix
Bachelor of Arts - Mass Communications
Winston-Salem State University
Winston-Salem, NCBecome a Software Tester -
LinkedIn Learning
Skills
Testing Tools: Jira, Zephyr, Katalon Studio
Testing Methodologies: Black Box Testing, Regression Testing, End-to-End Testing
SQL: Basic querying for data validation and analysis
Confluence: Documentation and collaboration tools
Process Improvement & Compliance
Data Analysis & Analytics
Testing Methodologies: Regression Testing, Black Box Testing, End-to-End Testing
Tools: Jira, Zephyr, Katalon Studio, Confluence
SQL: Basic queries for data validation and reporting
Issue Tracking & Bug Reporting
Process Improvement & Compliance
Quality Assurance & Auditing
Pharmacy management
Workflow Optimization
Operations Management
Inventory Control
Quality Assurance
Self Motivation
Patient Safety
Professional Development
Completed coursework in Manual Quality Assurance Testing, focusing on Black Box Testing, Regression Testing, and Mobile Testing
Completed Road to QA Bootcamp, focusing on Testing Methodologies, Issue Tracking and Bug Reporting, foundational SQL and API
Timeline
Pharmacy Operations Manager
Walgreens
03.2019 - Current
Masters of Healthcare Administration in Informatics -
University of Phoenix
Bachelor of Arts - Mass Communications
Winston-Salem State University
Become a Software Tester -
LinkedIn Learning
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