Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kamiliah Mitchell

Phenix City,USA

Summary

Dedicated customer service specialist with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional abilities in offering polished communication skills, organizational skills, and other talents for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in leading a team, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion constant improvement in customer service delivery, enhancing knowledge and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ctv Beam
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Dispatcher

911 Inet
04.2022 - 04.2023
  • Receive public emergency and non- emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real- time environments
  • Route calls to police, fire and ambulance service to meet individual call needs
  • Process criminal record checks, driver’s license and warrants into telecommunications systems to fulfill officer requests
  • Relay latest information to first responders via electronic means, telephone calls and radio responses

Customer Service Representative

Advanced Call Center Technologies LLC
11.2021 - 03.2022
  • Provided primary customer support to internal and external customers, maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
  • Recommended products to customers, thoroughly explaining details
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Recorded account information to open new customer accounts

Education

Bachelor of Science - Elementary Education

University of Phoenix
Tempe, AZ
12.2026

High School Diploma -

Central High School
Phenix City, AL
05.2021

Skills

  • Prioritizing calls
  • Multitasking
  • Self-motivated
  • Technical support
  • Account management
  • Sales
  • Multi-line phone talent
  • Empathy
  • Conflict resolution
  • Problem solving
  • Critical thinking
  • Active listening
  • Typing
  • Customer relationship management
  • Communication
  • Decision-making
  • Computer literacy
  • Attention to detail

Timeline

Customer Service Representative

Ctv Beam
04.2023 - Current

Dispatcher

911 Inet
04.2022 - 04.2023

Customer Service Representative

Advanced Call Center Technologies LLC
11.2021 - 03.2022

Bachelor of Science - Elementary Education

University of Phoenix

High School Diploma -

Central High School

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Kamiliah Mitchell