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KAMILAH MURPHY
Manager
Miami,Florida
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
17
17
years of professional experience
Work History
Clinical Manager
Say It Please Inc
Miami, FL
09.2016 - Current
- Oversees day-to-day operations of clinical area and clinical staff members to ensure smooth and efficient execution of processes under supervision and guidance of Area Manager
- Communicates job expectations and conducts individual and group coaching and training interventions for new and tenured clinic employees
- Monitors staff and clinic performance and alerts Area Manager and/or appropriate departments of any challenges interfering with patient care
- Assists clinic staff and Medical Provider in patient care such as triage and assessments, treatments, procedures, and discharging
- Manages clinic budgets to regulate spending, payroll processes, and other clinic expenses
- Creates, maintains, and flexes staff schedules based on clinic needs
- Monitors and evaluates effectiveness of clinic operations through regular reviews of key performance metrics
- Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff
- Submit weekly orders via approved vendor for supplies, review Humanity scheduling for any errors, openings, or potential conflicts, and review scheduled visits in EMR for any conflicts or needed updates
- Submit, review, and correct any required reporting, and review budgeted total for office expenses
Clinical Care Coordinator
Compass Health Systems
Miami, FL
12.2020 - 02.2022
- Assist physician with preparation of patient charts and medication management
- Assess and interpret patients current mental state with proper documentation for provider
- Maintain accurate and up to date clinical notes for daily appointments
- Verification of insurance and collect copayment for services
- Reviewed charts for referrals and accurate eligibility for services provided
- Triage patients’ needs via phone both receiving and resolving patients concerns
- Review charts for accuracy of diagnosis and problem list
- Covid 19 testing (saliva and nostril)
- Participate in daily staff meetings for chart reviews, case conferences to support both clinical and organization goals
Business Office Representative and Medical Assistant
Memorial Regional Hospital, Joe DiMaggio Children’s Pediatric Endocrinology
Hollywood, FL
07.2011 - 03.2015
- Documented confidential information in EPIC & EMR interface systems
- Registered new and established patients for medical treatment
- Scheduled patient appointments
- Managed schedules of six physicians daily
- Verified information for insurance authorizations for medications and diagnostic testing
- Collected co-pays and information for insurance verification
- Processed new and established patients in triage
- Communicated with patients via phone and email system regarding appointments, etc
- Performed points of care testing (POCT), patient triage, and intramuscular injections during health screenings.
Onsite Coordinator/Clinical Market Trainer
Concentra Occupational Medicine - Urgent Care
Fort Lauderdale, FL
03.2007 - 01.2009
- Coordinated onsite clinical screenings for contracted Department of Transportation employees at least twice weekly
- Performed ancillary and substance abuse testing for about 30-40 patients
- Educated 30-40 health education staff and patients during screenings daily
- Performed Biometric screenings for 30-40 contracted companies
- Assisted physicians with approximately 60 examinations daily
- Explained physicians’ instructions to patients in confidential settings
- Provided on-the-spot solutions to patient emergencies and complaints
- Advised and led 11 medical centers in Florida
- Designed, coordinated, and instructed "class-room style" and "in-field" training programs
- Lead trainer and support liaison for medical assistants and x-ray technologists
- Collaborated with regional and national management to review training needs analysis on a monthly basis
- Diagnosed challenges and recommended strategies for clinical and staff needs for job proficiency
- Assessed competency skills of new staff hires for independent performance using pre & post assessments.
Lead Medical Assistant
Concentra Occupational Medicine - Urgent Care
Miami, FL
12.2005 - 03.2007
- Supervised back-office support and manage patient flow
- Collaborated with administrators and leadership teams on daily tasks
- Performed ancillary testing such as EKGs, PFTs, injections, audiograms, phlebotomy
- Assessed vital signs and obtained medical history for medical records
- Performed physicals for the Department of Transportation staff
- Executed administrative responsibilities such as appointment scheduling and patient intake, data verification, office communications, and filing of patient records, front office, insurance verification, and procurement
- Dispensed medications and appliances ordered by the treating provider.
Education
Master of Science - Human Resources Management
Nova Southeastern University
2024
Bachelor of Science - Health Care Administration
University of Phoenix
2012
Specialized Diploma - undefined
National School of Technology
2002
Skills
- Proficient in Microsoft Office
- Referrals and Insurance Verification
- Remote employment
- Management/Supervisor
- Conflict management & resolution
- Excellent Interpersonal Relations
- Recordkeeping and data management
- HIPAA regulations
- Healthcare interface systems EPIC & eCLinicals
- Staff recruitment, training & development
- Quality control & inspection procedures
- Procurement
- Clinical Documentation and Quality Risk Management
Timeline
Clinical Care Coordinator
Compass Health Systems
12.2020 - 02.2022
Clinical Manager
Say It Please Inc
09.2016 - Current
Business Office Representative and Medical Assistant
Memorial Regional Hospital, Joe DiMaggio Children’s Pediatric Endocrinology
07.2011 - 03.2015
Onsite Coordinator/Clinical Market Trainer
Concentra Occupational Medicine - Urgent Care
03.2007 - 01.2009
Lead Medical Assistant
Concentra Occupational Medicine - Urgent Care
12.2005 - 03.2007
Master of Science - Human Resources Management
Nova Southeastern University
Bachelor of Science - Health Care Administration
University of Phoenix
Specialized Diploma - undefined
National School of Technology
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