Kamilah Purnell
Virginia Beach,Virginia
Summary
Detail-oriented Accounts Payable Clerk with a strong commitment to accuracy, efficiency, and excellent customer service. Passionate about promoting lasting satisfaction by delivering quality support to vendors, internal teams, and stakeholders. Proficient in accounts payable processes, invoicing, reconciliation, and customer service best practices. Known for maintaining organized financial records, resolving discrepancies promptly, and fostering positive professional relationships.
Overview
10
10
years of professional experience
Work History
Accounts Payable Clerk
Dragados
Norfolk, VA
10.2023 - Current
- Review, verify, and process invoices accurately and in a timely manner
- Match purchase orders, invoices, and receiving documents (3-way matching)
- Enter and maintain vendor invoices in the accounting system
- Prepare and process check runs, ACH payments, and wire transfers
- Reconcile vendor statements and resolve discrepancies
- Maintain organized and up-to-date accounts payable files and records
- Respond to vendor inquiries and provide excellent customer service
- Monitor accounts to ensure payments are made according to terms and company policies
- Communicate with internal departments to clarify invoice issues or obtain approvals
- Ensure compliance with accounting standards and company procedures
- Support audits by providing necessary AP documentation and reports
Customer Service Representative
California Cartage Express
12.2021 - 10.2023
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Scheduled deliveries and pickups according to customer needs.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Input high volume of monthly invoices with consistent accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Collections Specialist
LoanCare
06.2021 - 12.2021
- Answer basic questions from customers in a clear, friendly manner Collect payments and handle petty cash Accept loan payments Receive, verify, and report payments Made 20-30 outbound calls per day to follow up with customers who were overdue in their payments Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management Languages.
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Negotiated to collect balance in full
- Processed payments and applied to customer balances
- Processed payments and contracts on accounts
- Worked in call center environment handling manual and automatically dialed outbound calls
Customer Service Associate
QVC
08.2020 - 06.2021
- Effectively communicated with customers via phone during entire duration of shift in a high call volume environemnt Managed and answered a multi-line phone system.
- Providing customer service by listening attentively, identifying issues, providing options, and fulfilling services.
- Managed high call volume with tact and professionalism Directed calls to appropriate individuals and departments.
- Provided level one technical assistance to customers to resolve equipment problems and malfunctions via telephone Dealt with customer orders and issues.
- Communicated with all customers and staff in a pleasant and professional manner.
- In this call center environment, quickly and effectively resolvecustomerissues and complaints using natural friendliness and superior interpersonal andcustomerserviceskills.
Customer Service Representative
Atlantic Shores Retirement Community
11.2015 - 08.2020
- Responsible for the care and cleaning of the resdences of the senior living facilities.
- Provided exceptional customer service Greeted all guest pleasantly and resolved all queries used safety precautions in all housekeeping services Clean metal fixtures and fittings vacuumed rugs and carpeted areas in offices, lobbies and corridors Customer service Call center Microsoft office Excel Cleaned rooms to the satisfaction of all clients swept and vacuumed rooms and hallways.
- Removed trash and dirty linens.
Education
High School Diploma -
Frank W Cox High School
Virginia Beach, Virginia06.2005
Skills
- Detail orientation
- Spreadsheet analysis
- Billing inquiries resolution
- Analytical skills development
- Recordkeeping efficiency
- Data entry accuracy
- Customer data privacy protection
- Strong communication skills
- Microsoft Windows proficiency
Timeline
Accounts Payable Clerk
Dragados
10.2023 - Current
Customer Service Representative
California Cartage Express
12.2021 - 10.2023
Collections Specialist
LoanCare
06.2021 - 12.2021
Customer Service Associate
QVC
08.2020 - 06.2021
Customer Service Representative
Atlantic Shores Retirement Community
11.2015 - 08.2020
High School Diploma -
Frank W Cox High School