Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kamilah Rashid

Frisco,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Lead Bartender

DJs of Addison
05.2022 - Current
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Consistently provide prompt service, manage cash and payments, and maintain customer satisfaction
  • Keeping inventory of liquor and placing liquor order.
  • Followed strict recipes and drink measurements to minimize product used.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Shell Shack
06.2021 - 05.2022
  • Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Consistently provide prompt service, manage cash and payments, and maintain customer satisfaction
  • Take and handle To-Go orders through POS
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Assisted with inventorying beverage stock and bar supplies.

Server

Pangea Restaurant & Bar
10.2020 - 05.2021
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Claims Associate

State Farm
08.2019 - 04.2021
  • Enhanced customer satisfaction by efficiently managing and resolving auto claims in a timely manner.
  • Conducted thorough investigations of auto accidents to determine liability accurately and expedite claim resolution.
  • Maintained compliance with industry regulations and company policies while processing claims swiftly and accurately.
  • Managed a high volume of daily claims while maintaining accuracy and organization, leading to increased productivity levels.
  • Assisted clients in understanding their coverage options, helping them make informed decisions about their insurance needs.
  • Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during the claims process.
  • Received recognition for outstanding performance in meeting departmental goals on a consistent basis, contributing to overall team success.
  • Mitigated risk exposure by identifying trends in auto accidents or other related incidents reported within assigned territory.

Education

No Degree - Barbering

Washington Barber College
Little Rock, AR
09.2018

No Degree - Cosmetology

Paul Mitchell
North Little Rock, AR
07.2013

High School Diploma -

McClellan Magnet High School
Little Rock, AR
05.2012

Skills

  • Food and Beverage Service
  • Collaboration and Teamwork
  • Menu Memorization
  • Health codes compliance
  • Cash Register Operation
  • Creative Mixology
  • Insurance Coverage Verification
  • Active Listening
  • Document Control
  • Liquor, beer, and wine knowledge
  • Sales expertise

References

References available upon request.

Timeline

Lead Bartender

DJs of Addison
05.2022 - Current

Bartender

Shell Shack
06.2021 - 05.2022

Server

Pangea Restaurant & Bar
10.2020 - 05.2021

Claims Associate

State Farm
08.2019 - 04.2021

No Degree - Barbering

Washington Barber College

No Degree - Cosmetology

Paul Mitchell

High School Diploma -

McClellan Magnet High School

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Kamilah Rashid