Kamilah D Sosa
Lyndhurst
Summary
Professional freelancer with deep understanding of client needs and project management. Known for delivering impactful results and maintaining high standards in every assignment. Collaborative team player who swiftly adapts to changing requirements to achieve goals. Skilled in communication, time management, and creative solutions, contributing to productive and positive work environment.
Experienced with project management, client communication, and creative problem-solving. Utilizes versatile skills to deliver high-quality results across various industries. Knowledge of effective freelancing strategies, ensuring project completion and client satisfaction.
Overview
5
5
years of professional experience
Work History
Freelancer
Juicy Couture
11.2024 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Sales Associate
Calandras Bakery
09.2022 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Always try to upsell products to customers especially in cake orders.
- Answered customer questions about sizing, accessories, and merchandise care.
Manager Assistant/ Head Restaurant Waiter
Merienda Snack Bar
08.2019 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Science - Business Administration
Montclair State University
Montclair, NJ05-2027
High School Diploma -
Technology Highschool
Newark, NJ05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Problem-solving
- Attention to detail
- Customer support
- Guest engagement
- Professional appearance
Languages
Spanish
Native or Bilingual
Timeline
Freelancer
Juicy Couture
11.2024 - Current
Sales Associate
Calandras Bakery
09.2022 - 01.2023
Manager Assistant/ Head Restaurant Waiter
Merienda Snack Bar
08.2019 - 10.2021
Associate of Science - Business Administration
Montclair State University
High School Diploma -
Technology Highschool
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