Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Personal Information
Timeline
Generic

Kamilah Elise Thompson

Bay Area,United States

Summary

Results-driven professional with extensive experience in business management and financial oversight. Skilled in multi-site operations, compliance, HR, IT systems, and contract management. Proven track record of leading cross-functional teams, optimizing processes, and implementing cost-saving strategies. Adept at project coordination, fostering collaboration, and leveraging analytical insights to drive strategic initiatives and enhance service delivery.

Overview

10
10
years of professional experience
14
14
Certification

Work History

Business Management & Accounting

Express Employment Professionals
10.2023 - Current
  • Conducted comprehensive research and data analysis to inform strategic planning.
  • Utilized various software tools to optimize processes and enhance performance.
  • Leveraged advanced technical skills to troubleshoot complex issues and implement effective solutions.
  • Achieved cost savings by developing practical solutions to operational problems.
  • Collaborated with team members to meet project objectives and deadlines effectively.
  • Provided support and guidance to colleagues, fostering a collaborative work environment.
  • Engaged customers using effective interpersonal skills to address their needs promptly.
  • Resolved customer issues with knowledgeable service, promoting high satisfaction levels.

Clinic Manager

North American Mental Health Services
02.2023 - 09.2023
  • Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
  • Coordinated treatment planning meetings with multidisciplinary teams to enhance comprehensive care.
  • Implemented policy changes and communicated procedures through staff meetings for organizational alignment.
  • Managed clinic budget and controlled expenses to maintain financial stability and resource allocation.
  • Developed training programs for new staff, promoting adherence to clinic policies and procedures.
  • Resolved customer complaints swiftly, addressing issues and implementing corrective actions as needed.
  • Built relationships with community organizations, increasing engagement and promoting clinic services.
  • Monitored inventory levels of medical supplies, ensuring timely ordering and maintenance.

Cemetery Manager

Carriage Services
03.2022 - 10.2022
  • Directed all administrative and operational functions of the cemetery, ensuring compliance and efficient service delivery.
  • Supervised, trained, and evaluated staff; managed scheduling, recruiting, and performance.
  • Handled licensing processes, regulatory compliance, and resolution of complaints and investigations.
  • Oversaw accounting (AP/AR), payment processing, inventory, and accurate data entry.
  • Assisted families with funeral arrangements, documentation, and service planning; acted as liaison with directors and vendors.
  • Managed daily operations of grounds and facilities, including maintenance, safety, and inspections.
  • Coordinated burial services, monument installations, and ensured adherence to cemetery rules and religious customs.
  • Developed and enforced policies, quality standards, and customer service procedures.
  • Conducted reporting, data analysis, and budgeting; recommended process improvements.
  • Facilitated communication across teams and external partners; provided tours and pre-planning consultations.

Management Consultant/School Site Office Manager

Vallejo City Unified School District
07.2021 - 03.2022
  • Company Overview: Contract
  • Under the general direction of the principals for two school site locations (elementary and high), performed clerical and secretarial duties to assist the principal with routine administrative tasks.
  • Performed public relations and communications services for the principals; prepared and maintained records and schedules for the activities assigned by the principals.
  • Coordinated office activities and communications with school activities, events, and timelines; maintained the principal's calendar; scheduled appointments and arranged meetings and conferences.
  • Screened visitors and phone calls made travel arrangements, received, prioritized, and distributed mail.
  • Organized budget and financial material to maintain accurate fiscal records; recorded expenditures and transferred funds as directed.
  • Performed secretarial duties for the principals; took minutes of meetings, letters, and memoranda; assisted with routine administrative matters as appropriate.

Contracts Bureau Support Analyst

Contra Costa County EHSD
02.2021 - 05.2021
  • Company Overview: Contract
  • Developed, implemented, monitored, and evaluated policies and procedures, including interagency protocols, agreements, and contracts within the department in collaboration with other bureaus, departments, and community agencies.
  • Developed short and long-term strategic plans for bureaus and the department.
  • Presented organized, well-designed, and thorough written and verbal recommendations to the Bureau Division Manager and the Administration Team.
  • Advised staff or agency policies, procedures, fiscal and program changes, developments, and monitors to ensure compliance with federal, state, and local guidelines.
  • Coordinated administrative reports or projects, which may include fiscal, facilities, contracting, research, and analysis of findings, and conclusions regarding bureau activities.
  • Used various mediums and databases to track, gather, analyze, and make recommendations to obtain data and report on program statistics, workflow, and design data.
  • Analyzed internal audits, developed, and oversaw office operations, procedures, processes, policies, and performance within the bureau ensuring compliance and optimization of performance and productivity.
  • Identifying errors, issues, and risks.
  • Reviewed, and facilitated RFPs/POs, and assisted with the development of written procedural documentation, and training materials related to performance and reporting requirements.
  • Contract

Human Resource Specialist

Travis Credit Union
06.2020 - 10.2020
  • Company Overview: Contract
  • Performed audit analysis and risk calculations.
  • Developed protocols, technical assistance, analyzing software, and assessment of governmental, corporate, non-profit, and independent contractors' adherence to contractual agreements, insurance, & licensing documents.
  • Defined and set up operational goals.
  • Performed a wide variety of responsible clerical, administrative, and office duties in support of the Human Resources team.
  • Responsible for maintaining a safe work environment.
  • Responsible for accurately filing all employee paperwork in HR files, in compliance with state & federal recordkeeping regulations.
  • Coordinated, conducted, and processed life-cycle management, complete onboarding/offboarding, new hire processes, recruitment, scheduling, conduct interviews, new hire orientations, background & pre-employment screening, employee reference checks & set-ups.
  • Monitored and kept current on HR recordkeeping compliance and best practices.
  • Made recommendations for streamlining and improving efficiency.
  • Contract

Operations, Purchasing, and IT Assistant

Cycle Gear, Inc.
11.2019 - 07.2020
  • Responsible for providing strong administrative support to the Operations Department, particularly with processing invoices, nationwide store location requests, deliveries, issues, etc.
  • Responsible for excellent customer service to all 145+ locations with a Can-Do attitude that's demonstrated even over the phone and in written format.
  • Generated trouble tickets for Operations and IT departments and processed purchase orders, tracked, follow-up, received, and invoiced.
  • Troubleshoot, diagnose, triage, and resolve remote local desktop & laptop issues for over 200+ retail locations nationwide.
  • Processed, tracked, and followed up on purchase orders, and invoices for new tech equipment.

Senior Employment Specialist/Program Leader

UCP of the North Bay
02.2016 - 11.2018
  • Assisted Program Director with day-to-day operations and long-term program objectives for North and East Bay regions.
  • Supported supervisors by monitoring case manager reporting and ensuring program compliance.
  • Handled employee relations, conducted investigations, and prepared detailed reports; implemented performance improvement plans.
  • Coordinated recruitment, onboarding, and training programs; advised managers on staffing needs and HR compliance.
  • Facilitated diversity and cultural sensitivity workshops; researched labor laws to maintain regulatory compliance.
  • Developed individualized employment plans, identified barriers to employment, and created strategies to overcome them.
  • Conducted career counseling, job readiness workshops, and coaching for interviews and job retention.
  • Collaborated with employers to secure job opportunities, arranged interviews, and advocated for client needs.
  • Maintained accurate client documentation, tracked progress, and adjusted employment plans as needed.
  • Engaged community resources and built business partnerships to expand job placement opportunities.

Education

Bachelors - Health and Human Services

Western Governor's University
Millcreek, UT
08-2026

Studies - Psychology

California Southern University
Irvine, CA
08.2016

Skills

  • Business management and accounting
  • Operational efficiency
  • Financial oversight
  • Sales strategy
  • Regulatory compliance
  • Contract and employment law
  • Project coordination
  • Corporate law
  • Human resources management

Certification

  • Regulatory Compliance, University of Pennsylvania, 2023-07-31
  • ADP Accountant Connect, Automatic Data Processing, Inc., 2022-10-31
  • ADP Payroll Specialist, Automatic Data Processing, Inc., 2025-07-31
  • Human Resources Management, Johns Hopkins University, 2025-05-31
  • GHG Accounting IT, Cisco, 2025-07-31
  • Construction Project Management, Columbia University in the city of New York, 2023-01-31
  • Corporate & Commercial Law I: Contracts & Employment Law, University of Illinois at Urbana-Champaign, 2022-10-31
  • Strategic Leadership & Management, University of Illinois at Urbana-Champaign, 2023-01-31
  • International Criminal Law, Case Western Reserve University, 2022-12-31
  • Automation Business Analysis, IIBA, 2024-03-31
  • IT Automation & AI Powered Workflows, ServiceNow, 2025-07-31
  • Cybersecurity, Cisco, 2025-07-14
  • Fingerprint Rolling Certification, Department of Justice, 2018-07-23
  • BLS-HCP-CPR , National CPR Foundation, 2025-01-16

Affiliations

  • IIBA
  • SEIU UHW
  • SHRM

Personal Information

Title: Business Operations Management

Timeline

Business Management & Accounting

Express Employment Professionals
10.2023 - Current

Clinic Manager

North American Mental Health Services
02.2023 - 09.2023

Cemetery Manager

Carriage Services
03.2022 - 10.2022

Management Consultant/School Site Office Manager

Vallejo City Unified School District
07.2021 - 03.2022

Contracts Bureau Support Analyst

Contra Costa County EHSD
02.2021 - 05.2021

Human Resource Specialist

Travis Credit Union
06.2020 - 10.2020

Operations, Purchasing, and IT Assistant

Cycle Gear, Inc.
11.2019 - 07.2020

Senior Employment Specialist/Program Leader

UCP of the North Bay
02.2016 - 11.2018

Bachelors - Health and Human Services

Western Governor's University

Studies - Psychology

California Southern University

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