Kamilla Aminiy
Raleigh,NC
Summary
Results-driven and highly organized Personal Assistant with 3-4 years of remote experience supporting multiple clients simultaneously. Skilled in managing schedules, coordinating meetings, handling communications, and streamlining daily tasks to enhance productivity. Adept at problem-solving, adapting to dynamic work environments, and utilizing a variety of digital tools for efficient remote support. Committed to providing top-notch assistance with a proactive and detail-oriented approach.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Legal John
03.2022 - 04.2024
- Provided remote customer support via phone, email, and live chat channels
- Resolved customer inquiries, complaints, and technical issues promptly and efficiently
- Demonstrated excellent communication skills to ensure customer satisfaction and retention
- Administrative Support: Providing administrative assistance such as managing calendars, scheduling appointments, and organizing meetings
- Client Communication: Interacting with clients to gather information, provide updates on case status, and respond to inquiries
- Case Management: Assisting with case management tasks such as organizing files, maintaining electronic and physical case records, and tracking deadlines
- Technology Support: Assisting with technology-related tasks such as managing document management systems, electronic filing systems, and legal research databases
- Employers email: johnimmigrationauthoritiesnc@gmail.com
Remote Customer Support Specialist
Language Center
05.2019 - 12.2021
- Company Overview: https://www.instagram.com/_learning_labs
- Assisted customers with product information, troubleshooting, and order processing
- Maintained detailed records of customer interactions and resolutions
- Collaborated with cross-functional teams to address customer concerns and improve
- Manage the enrollment process for new and returning students, including registration, payment processing, and class placement
- Provide guidance and assistance to students regarding course selection, scheduling options, and program requirements
- Maintain accurate student records, including demographic information, attendance records, and academic progress
- Recruit, onboard, and train language instructors, ensuring they have the necessary qualifications and resources to deliver high-quality instruction
- Https://www.instagram.com/_learning_labs
- Employers email: ranobakhramovash@gmail.com
Education
HIGH SCHOOL -
51 School
Samarkand, UZBSkills
- Client Relations
- Problem Resolution
- Microsoft Excel
- Multi-line phone talent
- Service Upselling
- Administrative Support
- Call Center Operations
- Coordination
- Data Collection
- Customer Service
Timeline
Remote Customer Service Representative
Legal John
03.2022 - 04.2024
Remote Customer Support Specialist
Language Center
05.2019 - 12.2021
HIGH SCHOOL -
51 School
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