Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kamilla Andrade

Kamilla Andrade

College Station,TX

Summary

Knowledgeable and dedicated customer service professional and administrative assistant with extensive experience in various industries. Portuguese, Spanish and English speaker. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Call Center Agent

Cargo Group (CISIVE)
02.2024 - 07.2025
  • Managed high-volume inbound calls 10-15 calls an hour, addressing customer inquiries and resolving issues efficiently.
  • Trained new agents on communication protocols and company policies to enhance service delivery.
  • Implemented feedback mechanisms to improve call handling processes and customer satisfaction rates.
  • Developed training materials for agent onboarding, streamlining knowledge transfer and performance consistency.
  • Established quality assurance measures to ensure compliance with company standards in customer interactions.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Call Center Representative

Inktel (Sephora)
01.2023 - 02.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Took ownership of customer issues and followed problems through to resolution
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans

Administrative Assistant / Event Organizer / Sales

The Center for Regenerative Medicine
01.2021 - 03.2023
  • Designed all the graphic materials for the conferences and managed social media.
  • Cold calling to get sponsors and attendees for the events and conferences.
  • Organized meetings and organized travel plans.
  • Organized two conferences from scratch, one in Miami and the other in Chicago, each with about 2,000 attendees and 20-30 sponsors.
  • Sold 1,700 tickets, while also gifting 300 tickets to attendees.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team

Emergency Call Center

Florida City Gas
02.2020 - 01.2021
  • Answer incoming emergency calls promptly and professionally
  • Assess the nature and urgency of the emergency situation
  • Dispatch appropriate emergency services (police, fire, medical)
  • Provide critical information and instructions to callers
  • Document incidents and maintain accurate call records
  • Maintain communication with responders during emergencies
  • Coordinate with other emergency agencies as needed
  • Provide assistance to non-English speaking callers in their preferred language
  • Translate conversations, documents, and emergency information accurately
  • Facilitate communication between English-speaking staff and bilingual clients
  • Assist in creating bilingual materials for outreach and communication
  • Ensure understanding of emergency procedures in both languages
  • Stay updated on relevant terminology in both languages
  • Offer cultural sensitivity and support to diverse communities

Hospitality and Management

Hunter Lodge Tour
01.2015 - 10.2017
  • Conduct property tours for prospective tenants
  • Create marketing materials and manage lease agreements
  • Maintain knowledge of the local rental market
  • Organize community events and manage amenities
  • Enhance the living experience for tenants
  • Collaborate with property management
  • Provide exceptional hospitality services to residents
  • Manage guest services and address tenant inquiries
  • Coordinate maintenance and package deliveries
  • Oversee property maintenance and repairs
  • Manage maintenance staff and conduct inspections
  • Create a welcoming environment for guests and residents
  • Respond to inquiries and manage special requests

Education

Bachelor of Science - Animal Science

Texas A&M University
College Station, TX

Associate of Science - Pre-vet

Miami Dade College
Miami, FL
07.2024

High School

Ronald Reagan Doral Senior High
Doral
06.2021

Skills

  • Patience and persistence
  • Critical thinking
  • Organizational skills
  • Animal enrichment
  • Team collaboration
  • Animal empathy
  • Active listening
  • Pet handling
  • Effective communication
  • Animal care
  • Adaptability and flexibility
  • Creativity and innovation
  • Verbal and written communication
  • Teamwork
  • Decision-making
  • Customer service
  • Customer communication
  • Problem-solving
  • Relationship building
  • Honest and dependable
  • Appointment scheduling
  • Attention to detail
  • Problem identification
  • Problem-solving abilities
  • Time management abilities
  • Dependable and responsible
  • Inventory management
  • Multitasking
  • Work planning
  • Call center operations
  • Customer communications
  • Payment processing
  • Team development
  • Trilingual

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Call Center Agent

Cargo Group (CISIVE)
02.2024 - 07.2025

Customer Service Call Center Representative

Inktel (Sephora)
01.2023 - 02.2024

Administrative Assistant / Event Organizer / Sales

The Center for Regenerative Medicine
01.2021 - 03.2023

Emergency Call Center

Florida City Gas
02.2020 - 01.2021

Hospitality and Management

Hunter Lodge Tour
01.2015 - 10.2017

Bachelor of Science - Animal Science

Texas A&M University

Associate of Science - Pre-vet

Miami Dade College

High School

Ronald Reagan Doral Senior High

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