Summary
Overview
Work History
Education
Skills
Timeline
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Kamilla Hankins

Stockbridge,GA

Summary

I'm an insightful and experienced Manager, proficient in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in the best practices, market trends, and regulatory requirements of the industry operations. Talented team leader with an analytical approach to business planning and providing resolution for commonplace issues that may arise. Talented Manager with a wide array of leadership, planning, and organizational expertise, that I have built and curated over the course of a successful career. I'm able to assist new members of my team adapt to daily operations and functions quickly and seamlessly. This is to ultimately equip employees with the tools necessary to independently handle daily functions, as well as, meet customer needs. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Successful career history comprising more than five years.

Overview

17
17
years of professional experience

Work History

Assistant Property Manager

Brookhaven BPG
09.2020 - Current
  • Supporting the daily operations of property management by performing administrative tasks, including but not limited to, organizing property viewings, and handling resident relations
  • Conducted property showings to highlight the best and most useful features
  • Answer any questions made by tenants and potential tenants on policies and procedures I am privy to
  • Connected tenants to the correct property staff that would be able to help, if I didn't have the proper tools to do so
  • Verified income, assets and expenses, and completed file tracking sheet for each applicant
  • Kept accurate and detailed records of all resident/ tenant and management/landlord correspondence
  • Kept tenants up to date on any changes that may happen and what their next steps would be.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Kept accurate records of all resident and tenant correspondence.

Property Manager

Weller Workforce - Point Clear Tax Credit
03.2019 - 07.2020
  • Monitored timely receipt and reconciliation of rental payments in accordance with landlord and resident statutes
  • Evaluated and recommended changes in rental pricing strategies to my team, so that we would remain competitive in the market
  • Minimized vacancy periods by collaborating with building owners to design improvements to marketing initiatives, business plans, and tenant outreach programs
  • Prepared specifications, solicited bids, and approved subcontractors for building services whenever needed
  • Developed and executed plans to achieve and maintain a specific percentage of occupancy or an even better rate of occupancy
  • Followed up with delinquent tenants and helped to coordinate collection procedures
  • Helped tenants, team members, or contractors with any concerns or questions they may have in a polite and timely manner.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Store Manager

Talbots Outlet
07.2007 - 06.2020
  • Maintain inventory control of the stockroom
  • Scheduling and maintaining employee schedules and shifts
  • Manage nightly deposits for the store
  • Filing and reviewing the store's paperwork, making sure everything is up to date and correct
  • Train new employees on the 'Art of the Sale' and how to be organized and detail oriented
  • Styling and organizing the store to showcase the best available, while simultaneously pushing our marketing strategies
  • Controlled costs and optimized spending via the restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Expanded cross-functional organizational capacity by collaborating across departments and teams on priorities, functions, and common goals.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Associate's Degree - Business Management

Bryant & Stratton College
05.2009

Skills

  • Advanced Business Administration
  • Advanced Sales and Marketing
  • Staff Management capabilities
  • Strategic Planning
  • Written and Spoken Communication skills
  • Microsoft Programs (ie, Word, Excell, Outlook, Teams, etc)
  • Customer Service expertise
  • Problem Solving agility
  • Time Management intelligence
  • Detail Oriented
  • Multitasking Skills
  • Prioritizes Organization
  • Administrative Support

Timeline

Assistant Property Manager

Brookhaven BPG
09.2020 - Current

Property Manager

Weller Workforce - Point Clear Tax Credit
03.2019 - 07.2020

Store Manager

Talbots Outlet
07.2007 - 06.2020

Associate's Degree - Business Management

Bryant & Stratton College

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Kamilla Hankins