Kamilla Stark
Staten Island
Summary
Personable and organized, committed to providing high-quality patient care and administrative support. Possesses strong knowledge of healthcare regulations and patient management systems, including scheduling and record-keeping. Aiming to enhance patient satisfaction and streamline healthcare operations through effective coordination and communication.
Overview
15
15
years of professional experience
Work History
Home Health Care Consultant
Friendly Home Care
06.2022 - Current
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Coordinated volunteer recruitment efforts to support various programs within the organization.
- Strengthened community partnerships by organizing and attending collaborative events.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Performed regular evaluations of patients'' response to care plans, adjusting strategies as needed to optimize results.
- Increased efficiency in service delivery by implementing time-saving protocols and procedures.
- Assisted clients with medication management systems designed to improve adherence rates and overall health outcomes.
- Advocated for patients'' rights and well-being during interdisciplinary meetings, ensuring their voice was heard in decision-making processes.
- Improved patient satisfaction by addressing concerns, answering questions, and providing education on treatment options.
- Provided emotional support and encouragement to patients and their families during challenging times, fostering trust and building lasting relationships.
- Developed strong relationships with community organizations to enhance available resources for clients in need.
- Served as a liaison between insurance companies, patients, and healthcare providers to facilitate proper coverage for necessary services.
Co-Owner
KJV Transport LLC
03.2018 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager of Engineering
Texas Health Resources Presbyterian Hospital of Dallas
06.2017 - 01.2019
- Communicated with hospital to resolve facility, management, and maintenance issues
- Processed and managed all building service requests, updated tenant contact information researched past due invoices, and set up new vendor relationship procedures
- Provided periodic budgets applicable to each property
- Analyzed various property related financial reports
- Managed front office operations, informed leadership through memos of new developments events in the facility
- Worked closely with department managers to assist with hospital maintenance questions
- Consistently met or exceeded performance goals set by the board of Directors
- Received and acted on all grievances and service request from facilities in assigned properties
- Assisted property manager for preparing policies and implementing those guidelines
- Ensured that services are provided in compliance with policies, procedures, regulations and contractual obligations
- Compiled and presented monthly reports to corporate and regional offices
- Executed request for proposals and work order contracts for capital and operating projects
Liaison Marketing & Admissions
Compassionate Care Hospice
05.2015 - 05.2017
- Developed and implemented brand strategy
- Established various marketing strategies for new and existing services, including campaigns, events, digital marketing, and PR
- Worked side by side with the company’s sales team; enabling the team to meet their commercial objectives by providing them with appropriate tools, materials and presentations
- Guided the day to day activities of the marketing department
- Ensured that the marketing objectives are fully implemented
- Worked closely with product management team to define marketing materials and programs
- Managed social media presence and directed programs to improve social media reputation and brand recognition
- Developed and delivered marketing and communications strategies for the board of Directors
- Acted as liaison between company and outside community agencies to generate a positive image and encourage referral activities
- Informed of Medicare, Medicaid and other insurance guidelines as pertains to position
- Assessed each prospective patient to determine the appropriateness for admission
- Acted as liaison for hospitals and fosters relationships to ensure referrals
- Managed primary referral hospitals and ensures a smooth discharge process for patients transitioning from a hospital setting to our program
- Exceeded referral/admission goals as set by the Vice President
- Developed strong relationships with key referral hospital personnel and identify new opportunities for partnering and growth
- Reviewed medical documentation, working with physicians to make clinical judgments, and coordinating care with the nursing and admissions department
- Informed facilities of any special requirements for admission/discharge
- Promoted effective relationships and communication with all staff, residents and families
- Expanded my network to the outside of the network to make contact with any healthcare providers who may benefit from our program's services
- These contacts include nurses, physicians, case managers and social workers
- Performed any miscellaneous work assignments as may be required
- Used discretion and independent judgment as it relates to admission department in a timely and efficient manner
Care Management Coordinator
Magellan Health
10.2014 - 08.2015
- Guided financial decisions by establishing, monitoring, and enforcing policies and procedures
- Protected assets by establishing, monitoring, and enforcing internal controls
- Monitored and confirmed financial condition by conducting audits; providing information to external auditors
- Identified, developed and evaluated strategy based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Negotiated contracts with various vendors and distributors
- Established networks and developed strategies
- Maximized return, and limited risks, by minimizing bank balances; making investments
- Prepared budgets by establishing schedules; collecting, analyzing, and consolidating financial data; recommending plans
- Maintained confidential database by entering new information; verifying findings and reports; backing up data
- Conducted comprehensive, preventive screening for members
Operations Manager
ElderServe Health Services
12.2013 - 10.2014
- Directed and coordinated the supportive services department of an organization
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Analyzed internal processes and recommended procedural or policy changes to improve operations, such as supply changes and record disposal
- Conducted training
- Managed subject enrollment to ensure that informed consent is properly obtained and documented
- Monitored study activities to ensure compliance with protocols and with all relevant local, federal, and state regulatory and institutional polices
- Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental gatherings
- Developed and maintained computerized record management systems to store and process data such as personnel activities, information, and production reports
Executive Administrative Assistant
RSK Services, Inc. / GREAT HEALTH P.C.
01.2010 - 12.2013
- Directed, supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Reviewed and analyzed facility activities such data as planning, cash and risk management, and made improvements to service utilization
- Planned, implemented and administered programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff
- Directed and conducted recruitment, hiring and training of new personnel
- Established work schedules and assignments for staff, according to workload, space and equipment availability
- Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
- Maintained record of event activities, progress and status, monitored supply inventory and placed new orders as needed
- Scheduled and tracked all company shipments, made sure inventory was up-to-date
Education
B.B.A. - International Business and Marketing
Larry L. Luing School of Business Berkeley College
New York09.2013
Skills
- Social Media
- MS Office
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Client Retention
- HIPAA compliance
- Marketing
- Public relations
- Client needs assessment
- Communications management
- Business development
Languages
Russian
Native or Bilingual
Timeline
Home Health Care Consultant
Friendly Home Care
06.2022 - Current
Co-Owner
KJV Transport LLC
03.2018 - Current
Assistant Manager of Engineering
Texas Health Resources Presbyterian Hospital of Dallas
06.2017 - 01.2019
Liaison Marketing & Admissions
Compassionate Care Hospice
05.2015 - 05.2017
Care Management Coordinator
Magellan Health
10.2014 - 08.2015
Operations Manager
ElderServe Health Services
12.2013 - 10.2014
Executive Administrative Assistant
RSK Services, Inc. / GREAT HEALTH P.C.
01.2010 - 12.2013
B.B.A. - International Business and Marketing
Larry L. Luing School of Business Berkeley College
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