Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kamilla McDonald

1215 North Woodyear Street ,MD

Summary

With a proven track record at Baltimore City Schools, I excel in maintaining safety and punctuality, ensuring a 100% clean driving record. My adeptness in GPS navigation and conflict resolution enhances passenger satisfaction. Renowned for strong working relationships and a customer-focused approach, I consistently deliver exceptional service and safe, timely transportation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bus Driver

Baltimore City Schools
09.2023 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.

Driver

Thirty Transportation
11.2021 - 08.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.

Room Attendant

University of Maryland, Baltimore
11.2017 - 11.2021
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
  • Optimized guest experience by discreetly performing room services without disturbing guests.
  • Fostered positive work environment, shared best practices with new team members.
  • Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
  • Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
  • Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
  • Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.

Education

Diploma -

Lawrence G. Paquin High
Baltimore, MD
06.2004

Skills

  • Clean driving record
  • Safety-focused
  • Weather condition driving
  • Pre-trip inspections
  • Defensive driving
  • Safety practices
  • Problem-solving
  • DOT regulations
  • Disability awareness
  • Elderly and disabled assistance
  • Passenger safety
  • Local traffic regulations
  • Passenger assistance
  • Transporting students
  • Adaptable to change
  • Inclement weather driving
  • Map reading
  • Vehicle inspections
  • Commercial driving
  • DOT standards
  • Customer service
  • Time management
  • Attention to detail
  • Logbook management
  • Multitasking and organization
  • Clear communication
  • Patience under pressure
  • GPS navigation
  • Conflict resolution
  • Wheelchair lift operation
  • Traffic laws
  • Air brake certification
  • Surveillance awareness
  • Safe driving techniques
  • Navigation and road safety
  • Dependability and punctuality
  • Defensive driving expert
  • Bus operation
  • CDL license
  • Valid Driver's license
  • Strong working relationships
  • Van and shuttle operation
  • Transportation logs
  • Two-way radio operation

Certification

Valid DOT Card

Certification of Completion, 8-Month CDL Class B Transportation Training Course, Baltimore City Public Schools Transportation, 5/2024

3 Weeks Commercial Transportation Training Course

01/2022

Certification of Completion, Maryland New Directions, Baltimore, MD

Additional Information

Community Service Worker

Vice President of the Resident Council, McCullough Homes, Baltimore, MD

Volunteer Head Start Furman L. Templeton Elementary School, Baltimore, MD

Paid Teacher's Aide Collington Square Middle School, Baltimore, MD

Timeline

Bus Driver

Baltimore City Schools
09.2023 - Current

Driver

Thirty Transportation
11.2021 - 08.2023

Room Attendant

University of Maryland, Baltimore
11.2017 - 11.2021

Diploma -

Lawrence G. Paquin High

Similar Profiles

CREATE PROFILE
Kamilla McDonald