Aaron Bansal
North Bergen
Summary
Motivated and detail-oriented professional with experience in customer service, administrative support, and team leadership. Demonstrated ability to communicate effectively, solve problems efficiently, and provide high-quality service in fast-paced environments. Eager to contribute to mission-driven organizations like 1199SEIU, with a passion for helping others and supporting operational excellence.
Overview
6
6
years of professional experience
Work History
Courtesy Guest Agent
SoJo Spa Club
08.2022 - Current
- Delivered exceptional customer service, resolving inquiries and issues with professionalism and empathy.
- Trained and mentored new agents on company policies, customer service techniques, and system usage.
- Handled escalated situations with patience, maintaining a calm and solutions-oriented approach.
- Fostered strong customer relationships through attentive service and effective follow-up communication.
- Regularly participated in team meetings to discuss departmental goals and share feedback.
- Managed high-volume communications including phone, email, and live chat support.
Child Care Fund Desk Agent (Internship)
1199 SEIU
06.2024 - 08.2024
- Supported administrative functions including filing, data entry, and document management.
- Assisted with the preparation of grant applications, budgets, and compliance reports.
- Conducted research on funding opportunities such as government grants and private foundations.
- Helped negotiate contracts and financial agreements with partnering organizations.
- Collaborated with staff to streamline office operations and improve service delivery.
Child Care Fund Desk Agent (Internship)
1199SEIU
06.2023 - 09.2023
- Supported administrative functions including filing, data entry, and document management.
- Assisted with the preparation of grant applications, budgets, and compliance reports.
- Conducted research on funding opportunities such as government grants and private foundations.
- Helped negotiate contracts and financial agreements with partnering organizations.
- Collaborated with staff to streamline office operations and improve service delivery.
Lead Store Associate
Lowe's
01.2019 - 07.2021
- Oversaw daily store operations to ensure compliance with company standards and procedures.
- Supervised and trained new associates in customer service, cashier operations, and inventory management.
- Addressed customer concerns and resolved complaints to enhance satisfaction.
- Communicated with corporate offices to stay updated on inventory changes and pricing structures.
Education
Finnace
New Jersey City University
Jersey City, NJ05-2026
High School Diploma -
Hudson Catholic High School
Jersey City, NJ06.2022
Skills
- Customer service
- Microsoft windows and office
- Client communication
- Microsoft Excel
- Powerpoint
- Google Teams
- Phone Ettiquite
- Data Entry
- Microsoft Word
- Response to Emails
Timeline
Child Care Fund Desk Agent (Internship)
1199 SEIU
06.2024 - 08.2024
Child Care Fund Desk Agent (Internship)
1199SEIU
06.2023 - 09.2023
Courtesy Guest Agent
SoJo Spa Club
08.2022 - Current
Lead Store Associate
Lowe's
01.2019 - 07.2021
Finnace
New Jersey City University
High School Diploma -
Hudson Catholic High School
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