Kamille Brown
Sales and Marketing Professional
Farmers Branch,TX
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Leasing and Marketing Professional
Midway Urban Village
06.2023 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in the computer system.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs, and promotional materials
Production Assistant
Sherwin Williams
04.2016 - 07.2023
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
Client Services Manager
Spin Transportation
02.2014 - 04.2016
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on a regular basis to quickly alleviate issues and provide project updates.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Ensure client expectations are managed across all active work streams to minimize escalations to senior management.
Education
Bachelor of Science - Criminal Justice
Remmington College
Memphis, TN04.2000
Certificate Of Completion - Principals Of Real Estate
Champions School Of Real Estate
Plano, TX01.2019
Skills
- Client Interfacing
- Project Oversight
- Coaching and Mentoring
- Client Education
- Client Interactions
- Project Facilitation
- Change Request Processing
- Investigation Leadership
- Utilization Improvements
- Interdepartmental Collaboration
- Consultative Selling Techniques
- Motivational Leadership
- Profitability Assessments
Timeline
Leasing and Marketing Professional
Midway Urban Village
06.2023 - Current
Production Assistant
Sherwin Williams
04.2016 - 07.2023
Client Services Manager
Spin Transportation
02.2014 - 04.2016
Bachelor of Science - Criminal Justice
Remmington College
Certificate Of Completion - Principals Of Real Estate
Champions School Of Real Estate
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