Kamille Dorset
Brooklyn,NY
Summary
Results-driven Customer Support Specialist skilled in managing inquiries, troubleshooting issues, and enhancing customer satisfaction. Known for problem-solving, empathetic communication, and process improvement. Compassionate nursing student with clinical experience in patient care, health assessment, and medication administration. Strong interpersonal skills and commitment to patient safety and quality healthcare.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Bestbuy Retail Store
Brooklyn, NY
04.2023 - Current
- Strengthened sales techniques and learned to identify customer needs, improving overall service.
- Fostered teamwork by collaborating with colleagues to achieve sales goals.
- Gained experience in inventory management and product knowledge, contributing to an efficient sales process.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Analyzed customer feedback to recommend product or service enhancements.
- Maintained positive working relationship with fellow staff and management.
Clinical Nursing Student
Four Seasons Nursing Home
Brooklyn , NY
09.2023 - 12.2024
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Conducted patient education on nutrition, medication management, and disease prevention.
- Assisted with mobility, including transferring patients using appropriate lifting techniques.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Cared directly for patients by assisting with daily living activities and mobility needs.
- Monitored vital signs and reported abnormalities to the supervising nurse.
- Provided emotional support to patients and families, offering comfort and information as needed.
- Documented information about patient care, vitals and condition markers in computer system.
- Maintained safe and comfortable environment for each patient.
- Delivered culturally sensitive care to unit patients for optimal outcomes.
Checkout Advocate
Target
Brooklyn, Ny
07.2020 - 12.2022
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained knowledge of current sales promotions, events and policies regarding payment methods, security practices.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Demonstrated a friendly attitude towards co-workers and customers alike.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Some College (No Degree) - Nursing
Saint Joseph College
Brooklyn05-2026
High School Diploma -
Bishop Loughlin Memorial High School
Brooklyn05-2020
Skills
- Customer service excellence
- Empathy and patience
- Payment processing
- Time management
- Multitasking and organization
- Problem-solving
- Decision-making
- strong interpersonal and communication skills
- Proficient in medical terminology and patient care practices
- Ability to work collaboratively in a team-oriented environment
Timeline
Clinical Nursing Student
Four Seasons Nursing Home
09.2023 - 12.2024
Customer Support Specialist
Bestbuy Retail Store
04.2023 - Current
Checkout Advocate
Target
07.2020 - 12.2022
Some College (No Degree) - Nursing
Saint Joseph College
High School Diploma -
Bishop Loughlin Memorial High School
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