KAMILLE-IMAN WINESTOCK
Washington,DC
Summary
Results-driven business management professional with a focus on professional, retail & organization operations. With over 15 years of experience managing complex programs & teams in various sectors. Proven track record of successfully leading and delivering complex and high-impact programs, ensuring alignment with organizational goals and customer expectations. Skilled in managing cross-function teams, coordinating multiple projects simultaneously, and implementing strategic initiatives to enhance guest experiences and drive business growth. Coupled with extensive experience in marketing and educational development. Excellent communicator adept at leading & engaging team & program development in spaces built to promote company awareness and target audience engagement. Proven history of developing & managing within businesses that achieve operational objectives in nonprofit & for-profit spaces. Extensive experience in managing and implementing project timelines while adhering to forecasted budgets.
Overview
1
1
year of professional experience
Work History
Sales Lead Keyholder
Calzedonia
02.2024 - Current
- Opened inventory boxes and restocked shelves.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
Customer Experience Manager
Five Below
04.2023 - 02.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Ensure all associates & managers are "wowing the customer" through personal contact with customers.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Responsible for achieving CSAT score goals provided by District Manager
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Lead front end operations, train staff on high fives of customer service, and ensure a fast and friendly checkout
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Assist in merchandising procedures, adhere to SOP, and ensure cash handling procedures are followed
Store Manager
Her Imports
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked store inventory and ordered new products to prevent shortages
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Sales Associate
Sunglass Hut
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Patient Care Technician
Maxim Healthcare Group
Gift Wrapper
Gucci
- Innovated creative gift wrapping designs, setting new trends within the store and among clientele.
- Loaded materials and products into package processing equipment
- Wrapping items for customers after purchasing them.
- Assist sales leader if needed
- Managed inventory of wrapping supplies, ordering materials as needed to maintain stock levels.
- Ensured all finished products met company standards for quality control before delivery to customers.
- Enhanced customer satisfaction by providing efficient and accurate gift wrapping services.
Seasonal Worker
Guess Inc
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Cashier
- Assist Customers
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Seasonal Worker
Armani Exchange
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greet customers
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Stock Associate
Max Mare Bloomingdales
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Price items
- Receving shipment
Front Desk Manager
Glynn Jones Salon & Spa
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Open and Close the salon
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Sell products
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Beauty Advisor
L'Occitane
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Help customers pick out the right skin care product that's right for there skin.
- Processed payments, entering sales in register for prompt customer service.
- Stock items
Temp Worker
Saint Laurent
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Help with shipment
- Inventory
Assistant Operations Manager
Regis Signature Salon
Lead Cashier
Walmart
Customer Service Manager
Brilliance New York
Visual Merchandiser
Forever21
- Worked with store managers to implement new displays, promotions and store layout changes.
- Changed or rotated window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Selected themes, lighting, colors, or props to be used
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Visual Merchandiser
Gap Inc
Stand Manager
The Glass Gallery
Sales Associate
Sephora
Sales Associate
Aeropostale
Lead Cashier
American Eagle Outfitters
Stock Associate
Abercrombie & Fitch
Sales Associate
H&M
Education
Associate In Arts (A.A.) In Fashion & Merchandising & Marketing -
Art Institure of Washington
Arlington, VA01.2018
High School Diploma -
H.D. Woodson S.H.S
Washington, DC06.2015
Skills
- Excellent written and verbal communication skills
- Confident, articulate and professional speaking abilities and experience
- Empathic listener and persuasive speaker or factual
- Speaking in public, to groups or via electronic media
- Excellent presentation and negotiation skills
- Inventory Management
- Customer Service
- Multitasking and Organization
References
References available upon request
Timeline
Sales Lead Keyholder
Calzedonia
02.2024 - Current
Customer Experience Manager
Five Below
04.2023 - 02.2024
Store Manager
Her Imports
Sales Associate
Sunglass Hut
Patient Care Technician
Maxim Healthcare Group
Gift Wrapper
Gucci
Seasonal Worker
Guess Inc
Seasonal Worker
Armani Exchange
Stock Associate
Max Mare Bloomingdales
Front Desk Manager
Glynn Jones Salon & Spa
Beauty Advisor
L'Occitane
Temp Worker
Saint Laurent
Assistant Operations Manager
Regis Signature Salon
Lead Cashier
Walmart
Customer Service Manager
Brilliance New York
Visual Merchandiser
Forever21
Visual Merchandiser
Gap Inc
Stand Manager
The Glass Gallery
Sales Associate
Sephora
Sales Associate
Aeropostale
Lead Cashier
American Eagle Outfitters
Stock Associate
Abercrombie & Fitch
Sales Associate
H&M
Associate In Arts (A.A.) In Fashion & Merchandising & Marketing -
Art Institure of Washington
High School Diploma -
H.D. Woodson S.H.S
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