Kamille Mack
Assistant Pit Manager
East Chicago,IN
Summary
Attentive, passionate and hardworking Assistant Pit Manager experienced in gambling operations. Proactive and is always ready to intervene in conflicts and restore order for smooth gaming with great customer service skills. Dedicated to running profitable games in full compliance with commission rules. Observant in monitoring players and identifying problems. Dependable candidate with 14 years of customer service and experience in casino settings. Bringing out best in staff members through exceptional management techniques. Dedicated casino professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Assistant Pit Manager
Ameristar Casino Hotel East Chicago
06.2016 - Current
- Interviewed, hired and trained new gambling floor workers.
- Interpreted and enforced rules for gameplay and betting limits.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Identified and removed players suspected of cheating in cards or other games.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Monitored gaming operations continuously to check on dealers and players.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Coordinated staff schedules, rotations and breaks.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Dual Rate Table Games Supervisor
Ameristar Casino Hotel East Chicago
08.2014 - 06.2016
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Performed paperwork required for monetary transactions.
Casino Table Games Dealer
Ameristar Casino Hotel East Chicago
07.2013 - 08.2014
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Opened and closed craps, blackjack, roulette game tables and cash floats by receiving, verifying and recording cash wages.
- Inspected cards and other gaming equipment to verify proper functioning and good working order.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Host/Cashier
Ameristar Casino Hotel East Chicago
02.2009 - 07.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
No Degree - Nursing Administration
Purdue University Calumet
Hammond, INHigh School Diploma -
Morton Senior High School
Hammond, IN06.2008
Skills
- Complex Problem-Solving
- Communications Strategies
- Active Learning
- Critical Thinking
- Reading Comprehension
- Social Perceptiveness
- Constructive Feedback
- Guest Satisfaction
- Customer Retention
- Time Management
- Professional Communication
- Standards Compliance
- Microsoft Word
- Microsoft PowerPoint
- Guest Interaction
- Card Counting
- Monetary Transactions
- House Rule Enforcement
- Money Tracking
- Betting Limit Monitoring
Accomplishments
- Achieved penciling by completing daily task with accuracy and efficiency for smooth shift flow including dealer assignments and high volume company satisfaction.
- Collaborated with Table Games team in the teaching and development of new and experienced dealers learning Roulette and Blackjack.
Timeline
Assistant Pit Manager
Ameristar Casino Hotel East Chicago
06.2016 - Current
Dual Rate Table Games Supervisor
Ameristar Casino Hotel East Chicago
08.2014 - 06.2016
Casino Table Games Dealer
Ameristar Casino Hotel East Chicago
07.2013 - 08.2014
Host/Cashier
Ameristar Casino Hotel East Chicago
02.2009 - 07.2013
No Degree - Nursing Administration
Purdue University Calumet
High School Diploma -
Morton Senior High School
Similar Profiles
Cheryl ShawCheryl Shaw
Front Desk Clerk/PBX Operator/Night Auditor at Ameristar Casino & Hotel East ChicagoFront Desk Clerk/PBX Operator/Night Auditor at Ameristar Casino & Hotel East Chicago
Alyvia WardAlyvia Ward
Security Officer at Ameristar Casino Hotel East ChicagoSecurity Officer at Ameristar Casino Hotel East Chicago
Jennifer WestJennifer West
Laundry Supervisor at Ameristar Casino Hotel East ChicagoLaundry Supervisor at Ameristar Casino Hotel East Chicago
Jerome GilbertJerome Gilbert
Assistant Pit Manager at Ameristar Casino Hotel East ChicagoAssistant Pit Manager at Ameristar Casino Hotel East Chicago
Alfredo OrnelasAlfredo Ornelas
House and Pet Sitter at Ana CamposHouse and Pet Sitter at Ana Campos