Kamille Parker
Clayton,NC
Summary
Adaptable Banking Professional experienced in customer service and claims support. Improved customer satisfaction and branch efficiency through clear communication, accurate transactions, and effective relationship building. Delivered comprehensive support for consumer banking needs while ensuring compliance and addressing service requests.
Overview
3
3
years of professional experience
Work History
Everday Banker
Wells Fargo
12.2025 - Current
- Identified customer financial needs and recommended suitable deposit, credit, and digital banking solutions.
- Assisted customers with everyday banking transactions, account maintenance, and service requests.
- Processed cash handling, check deposits, withdrawals, and payment transactions with accuracy.
- Reviewed account documentation and verified identity to support compliance and fraud prevention standards.
- Educated customers on online banking, mobile features, and account self-service tools.
- Resolved routine inquiries and escalated complex issues to appropriate banking partners.
- Maintained strong knowledge of banking products, policies, and branch procedures.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Customer Service Representative
AAA Auto Club Group
12.2024 - 12.2025
- Answered inbound calls, resolving membership, billing, and roadside assistance inquiries with accuracy.
- Explained AAA membership benefits, coverage details, and renewal options clearly to members.
- Processed policy updates, payments, and service requests using customer account systems.
- Tracked case notes and follow-up tasks to ensure timely resolution of customer concerns.
- Adapted quickly to policy changes, service procedures, and system updates in a fast-paced environment.
- Escalated complex complaints to appropriate teams while maintaining professional member communication.
Customer Service Representative
Metlife
10.2023 - 12.2025
- Gathered supporting documentation from claimants, providers, and internal systems.
- Communicated claim status updates with policyholders and external stakeholders.
- Processed routine claims accurately while maintaining regulatory and procedural standards.
Education
High School Diploma -
Garner Magnet Highschool
Garner, NC06.2020
LPN Certificate - Nursing
ECPI University
Raleigh, NC03.2028
Skills
- Customer service
- Cash handling
- Problem solving
- Money transfers
- Cash management
- Sales forecasting
- Product knowledge
- Cross-selling expertise
- Product promotion
- Financial literacy
- Customer service
- Goal planning
- Team coaching and training
- Regulatory compliance
- Relationship building
- Performance tracking
Timeline
Everday Banker
Wells Fargo
12.2025 - Current
Customer Service Representative
AAA Auto Club Group
12.2024 - 12.2025
Customer Service Representative
Metlife
10.2023 - 12.2025
LPN Certificate - Nursing
ECPI University
High School Diploma -
Garner Magnet Highschool