Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kamille Sanchez

Provo

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Team-player as well as a focused, self driven individual.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

All Together Enterprises, Inc.
Sandy
08.2023 - 06.2025
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prepared and evaluated reports to identify problems and areas for improvement.

  • Strengthened customer retention by offering discount options.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries via phone, email, and chat.

Front Desk Agent

La Quinta Inn & Suites In
South Jordan
10.2020 - 03.2021
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process and recommendations for local events, dining and activities.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Monitored security cameras in lobby area as needed as well as ensuring safety guidelines were in place from loitering.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered phones, responded to inquiries, and took messages as well as bookings by email.
  • Managed cash drawer responsibly throughout shift with nightly audits and safety deposits for end of shift close-out.

Front Desk Operations

Centre Salons & Spas
Murray
12.2019 - 06.2020
  • Organized front desk operations including scheduling appointments and managing calendars.
  • Developed policies and implemented procedures for the Front Desk operations including key control system.
  • Maintained updated records of all transactions related to the front desk operations, as well as inventory.
  • Assisted stylists in upselling clients with a stellar product knowledge.
  • Performed opening and closing duties that involved daily reports and maintaining an open line of communication with managerial team as key holder.

Hostess/Server

Sherlocks Baker Street & Grill
San Antonio
06.2016 - 11.2016
  • Greeted customers and provided them with menus as well as suggestions for food and drink pairings.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Utilized POS system to total meal costs and add taxes for final bill calculations.
  • Checked identification of customers prior to serving alcoholic beverages while ensuring compliance TABC regulations at all times.
  • Performed regular restroom checks to restock supplies and handle minor cleaning as well as station upkeep and closing duties.
  • Created a lively atmosphere with a positive upbeat attitude while engaging in friendly conversation with guests and regular patrons.

Cashier

Sprouts Farmers Market Inc, Grocery
San Antonio
04.2012 - 10.2012
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned items and checked pricing on cash register for accuracy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of vitamin department to provide coverage and keep store operational.
  • Resolved customer complaints professionally in accordance with company policy.

Administrative Assistant

Boldt & Boldt, Inc.
San Antonio
02.2006 - 06.2007
  • Handled incoming calls, emails, faxes and directed callers to appropriate partners and accounting executives.
  • Provided administrative support to the executive team, including scheduling meetings, managing calendars, running errands as requested.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Trained with book keeping department to assist in accounts payable, accounts receivables, filing extensions, tax preparation as well as outgoing invoices and collections.
  • Maintained a neat and upkept work station as well as seating area and employee lounge ensuring snacks, drinks and supplies were stocked.

Education

Winston Churchill High School

Skills

  • Customer service
  • Order processing
  • Record keeping
  • POS systems
  • Report evaluation
  • Conflict resolution
  • Attention to detail
  • Communication skills
  • Time management
  • Courteous demeanor
  • Money handling

  • De-escalation techniques
  • Task prioritization

References

References available upon request.

Timeline

Customer Service Representative

All Together Enterprises, Inc.
08.2023 - 06.2025

Front Desk Agent

La Quinta Inn & Suites In
10.2020 - 03.2021

Front Desk Operations

Centre Salons & Spas
12.2019 - 06.2020

Hostess/Server

Sherlocks Baker Street & Grill
06.2016 - 11.2016

Cashier

Sprouts Farmers Market Inc, Grocery
04.2012 - 10.2012

Administrative Assistant

Boldt & Boldt, Inc.
02.2006 - 06.2007

Winston Churchill High School

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Kamille Sanchez