Kamille Ward
Suffolk,VA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Front Desk Assistant
Navy Gateway Inns andSuiters
Portsmouth, Va.
12.2019 - Current
- Responded promptly to emails from guests concerning their stay at the hotel.
- Completed end-of-day reports outlining guest activity from previous day's shifts.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
- Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Processed reservations made via telephone, fax, email or online travel sites.
- Trained new employees on proper front desk operations and customer service techniques.
Assistant Receptionist
La Amor Hair Design
Portsmouth, VA
07.2016 - 06.2020
- Assisted with the preparation of presentations, reports and other materials.
- Assisted with onboarding new employees by preparing necessary paperwork.
- Organized corporate events such as seminars, conferences or team building activities.
- Provided technical support to staff members regarding computer hardware or software issues.
- Managed incoming and outgoing mail distribution system.
- Maintained accurate records of visitor logs and entry passes.
- Scanned documents into electronic format for storage purposes.
- Set up audio-visual equipment for meetings or events as requested by management.
- Scheduled meetings, conference rooms and appointments for staff members.
- Updated customer information in database systems to ensure accuracy of records.
- Provided administrative support including typing, photocopying, faxing and filing documents.
- Coordinated travel arrangements for staff members including flight bookings, hotel accommodations and car rentals.
- Scheduled and confirmed appointments and meetings for management team.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Cashier
Lowes Home Improvment
Chesapeake, Va.
04.2016 - 09.2016
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered phone calls to assist customers with questions and orders.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned items and checked pricing on cash register for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Nansemond River High School
Suffolk, VA06-2011
Skills
- Excellent Communication
- Payment verification
- Registration Processes
- Documentation and Recordkeeping
- Multitasking and Organization
- Event Coordination
Timeline
Front Desk Assistant
Navy Gateway Inns andSuiters
12.2019 - Current
Assistant Receptionist
La Amor Hair Design
07.2016 - 06.2020
Cashier
Lowes Home Improvment
04.2016 - 09.2016
High School Diploma -
Nansemond River High School
Similar Profiles
Pearl HollandPearl Holland
Night Auditor/ Front Desk Associate II at Navy Gateway Inns and SuiteNight Auditor/ Front Desk Associate II at Navy Gateway Inns and Suite
Kimberly FondreauxKimberly Fondreaux
Guest Service Representative at Navy Gateway Inns & SuitesGuest Service Representative at Navy Gateway Inns & Suites
CARL MAYSCARL MAYS
Front Desk Associate at Navy Gateway Inns & SuitesFront Desk Associate at Navy Gateway Inns & Suites
Tiffany GreggTiffany Gregg
Licensed Realtor at Keller WilliamsLicensed Realtor at Keller Williams
Devon KingDevon King
Security Officer at Southeastern Virginia Training CenterSecurity Officer at Southeastern Virginia Training Center