Kamille Henley
Lehi,UT
Summary
Payments and operations professional specializing in revenue optimization, payment infrastructure performance, and customer lifecycle efficiency within fintech environments. Proven track record of identifying and mitigating revenue leakage, influencing cross-functional teams to improve commercial outcomes, and translating customer behavior into scalable payment adoption strategies.
Experienced across complex payment processing models (interchange-plus, tiered, flat-rate) with deep exposure to processing volume dynamics, pricing strategy implications, and retention drivers. Recognized for driving measurable revenue impact, including identifying multi-million-dollar missed revenue opportunities and protecting high-value processing volume during competitive disruption events.
Overview
6
6
years of professional experience
Work History
Payments Success Specialist
Weave
Lehi, UT
10.2025 - Current
- Drove $7M in retained and captured processing volume within a two-week period by executing a rapid-response strategy during a competitor outage, partnering cross-functionally to stabilize at-risk accounts and accelerate payment adoption
- Identified ~$2M in unrealized partnership-driven revenue by analyzing gaps in sales messaging and onboarding ownership; mapped breakdowns across the customer lifecycle and drove alignment on process improvements
- Partner with internal teams across Product, Sales, and Operations to improve integration workflows and reduce friction in payment adoption
- Support development and execution of payment partnership strategies to expand processing volume and improve customer experience
- Act as a key liaison between external partners and internal stakeholders to ensure successful implementation and ongoing performance of payment solutions
Client Success Manager
Nexio
Orem, UT
07.2022 - 06.2025
- Managed portfolio of payment processing clients, driving adoption, retention, and revenue growth through strategic consultation and proactive account management
- Monitored processing trends and customer behavior to identify risks and opportunities, influencing payment usage and increasing processing volume
- Recovered $150K+ in past-due revenue through targeted outreach and relationship management in the absence of a formal collections process
- Partnered cross-functionally with Sales, Support, and Risk to resolve complex payment issues and improve customer experience
- Identified operational inefficiencies and contributed to workflow improvements that enhanced responsiveness and client satisfaction
Support Team Lead
Nexio
Orem, UT
10.2021 - 07.2022
- Led team operations and improved fulfillment turnaround time from 48 hours to 4 hours by redesigning workflows and aligning team processes
- Identified systemic issues impacting payment processing and collaborated cross-functionally to implement solutions
- Trained and mentored team members, improving overall team performance and service quality
Help Desk Support Specialist
Nexio
Orem, UT
09.2020 - 10.2021
- Supported end-to-end payment processing issues including onboarding, transactions, and troubleshooting
- Maintained high first-contact resolution rates through strong technical knowledge and problem-solving
- Built foundational expertise in payment systems, customer support, and operational workflows
Education
Associate of Science -
Utah Valley University
Orem, UT01-2027
Skills
- Payments Operations & Processing Lifecycle
- Client & Partner Relationship Management
- SaaS Platforms & Payment Processing
- Project Management
- Strategic Consultation
- Revenue Growth & Payment Adoption
- Interchange (IC), Tiered, Mixed, & Flat-Rate Pricing Models
- Workflow Optimization & Process Design
- Data Analysis & Trend Identification
- Partnerships & Integrations
- CRM Software, Microsoft Office Suite, Google Workspace, Zoom, Slack
Timeline
Payments Success Specialist
Weave
10.2025 - Current
Client Success Manager
Nexio
07.2022 - 06.2025
Support Team Lead
Nexio
10.2021 - 07.2022
Help Desk Support Specialist
Nexio
09.2020 - 10.2021
Associate of Science -
Utah Valley University