Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kamily Pimentel

Henderson

Summary

Dynamic retail professional with a proven track record at Cotton On, excelling in store operations and customer service management. Skilled in training and mentoring staff, I enhanced sales through effective promotional strategies and loss prevention measures, fostering a loyal customer base and achieving significant improvements in store performance.

Overview

6
6
years of professional experience

Work History

Key Holder Supervisor

Cotton On
03.2024 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Processed cash, credit, debit, and check payments.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Accepted and processed customer returns.
  • Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
  • Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
  • Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.

Key Holder

All Uniform Wear
02.2023 - 03.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Sales Agent/Customer Service

Momentum Solar
03.2022 - 07.2023
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Met existing customers to review current services and expand sales opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Cashier Lead

Dicks Sporting Goods
02.2020 - 12.2022
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
  • Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
  • Implemented loss prevention strategies to minimize theft risks without compromising customer service standards.
  • Contributed towards achieving store sales targets through upselling techniques and product recommendations.
  • Maintained compliance with local regulations regarding cash handling procedures, reducing potential fines or penalties from non-compliance incidents.
  • Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
  • Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.
  • Promoted store loyalty programs to increase repeat business and enhance customer relationships.
  • Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
  • Assisted management in setting performance goals for cashier staff, leading to improved productivity.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Bachelors - Cardio Respiratory Therapy

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Green Valley High School
Henderson, NV
05.2021

Skills

  • Promotional strategies
  • Store operations
  • Employee scheduling
  • Training and mentoring
  • Daily reporting
  • Staff oversight
  • Team training and development
  • Staff training and development
  • Sales proficiency
  • Marketing initiatives
  • Resource management
  • Customer service
  • Cash handling
  • Customer service management
  • Cash handling accuracy
  • Team member development
  • Store maintenance
  • Loss prevention strategies
  • Product ordering
  • Personnel scheduling
  • Sales coaching
  • Loss prevention
  • Bank deposits
  • Opening and closing coordination

Languages

Spanish
Native or Bilingual

Timeline

Key Holder Supervisor

Cotton On
03.2024 - Current

Key Holder

All Uniform Wear
02.2023 - 03.2024

Sales Agent/Customer Service

Momentum Solar
03.2022 - 07.2023

Cashier Lead

Dicks Sporting Goods
02.2020 - 12.2022

Bachelors - Cardio Respiratory Therapy

College of Southern Nevada

High School Diploma -

Green Valley High School

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