Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Kami Dominick

Virginia Beach,VA

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Committed to enhancing customer satisfaction and delivering exceptional service. Skilled in addressing customer concerns and driving positive outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server Trainer/Bartender

Primo Pizzeria & Ristorante
Virginia Beach, VA
12.2017 - Current
  • Trained new servers on restaurant policies and customer service techniques.
  • Assisted in creating a positive dining experience through effective service standards.
  • Collaborated with management to streamline training processes and improve efficiency.
  • Mentored staff on menu items, specials, and wine pairings for enhanced service.
  • Evaluated server performance and provided constructive feedback for improvement.
  • Provided exceptional service to high volume of daily customers.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Instructed new staff members on food handling procedures and service techniques.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
  • Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
  • Organized and led weekly meetings with trainees to address concerns, share best practices, and reinforce learning objectives.
  • Collaborated with management to identify training needs and develop strategies for continuous improvement.
  • Assisted in training new bartenders on drink preparation and service standards.
  • Managed inventory of bar supplies and ordered products as needed.
  • Handled cash transactions accurately while processing payments for drinks served.
  • Resolved customer complaints and concerns promptly to maintain satisfaction.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Medical Biller and Coder

1st Choice Medical Billing
Portsmouth, Virginia
10.2022 - 12.2025
  • Processed medical claims using billing software and coding systems.
  • Reviewed patient records for accuracy and completeness before submission.
  • Maintained compliance with healthcare regulations and coding guidelines.
  • Collaborated with team members to streamline billing workflows efficiently.
  • Ensured timely filing of all claims within established guidelines.
  • Filed and submitted insurance claims.
  • Verified accuracy of patient information and insurance data in billing system.
  • Submitted claims to insurance companies electronically or by mail.
  • Assessed medical codes on patient records for accuracy.
  • Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
  • Developed an understanding of how various insurance plans process claims for reimbursement purposes.
  • Expertly assigned charges and payments for medical procedures.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Documented and filed patient data and medical records.
  • Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
  • Reviewed medical records to meet insurance company requirements.
  • Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.

Education

Certificate of Technical Studies - Medical Coding/billing

Old Dominion University
Norfolk, VA
05-2020

Skills

  • Customer service
  • Employee training
  • Claim processing
  • Time management
  • New employee mentoring
  • Medical coding
  • Conflict resolution
  • POS system operation
  • Billing software proficiency
  • Team collaboration
  • Exceptional communication
  • Bill computation
  • Effective customer upselling

Affiliations

Military spouse

Accomplishments

  • employee trainer

Certification

Medical Coding/Billing

References

References available upon request.

Timeline

Medical Biller and Coder

1st Choice Medical Billing
10.2022 - 12.2025

Server Trainer/Bartender

Primo Pizzeria & Ristorante
12.2017 - Current

Certificate of Technical Studies - Medical Coding/billing

Old Dominion University

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