- Road Trips
Kamini Laljie
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty at North Shore Linen through empathetic service and effective dispute resolution. My proficiency in data entry and active listening has consistently improved operational efficiency and customer satisfaction. Achievements include significantly reducing negative feedback and fostering strong client relationships, underpinning a commitment to excellence in customer service.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
North Shore Linen
06.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Insurance Agent/Reservation Agent
Bhola Ramsundar Insurance/Travel Agency
12.2019 - 10.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Provided customers with information about availability and pricing.
- Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
- Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Airline Customer Service Agent
Hallmark Aviation
08.2019 - 02.2020
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Internet Cafe Attendant
Rayon"s Internet Cafe
08.2011 - 11.2014
- Monitored network performance, ensuring a reliable connection for all users at the cafe.
- Educated customers on proper computer usage, reducing instances of user error or damage to equipment.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers.
- Coordinated events hosted at the Internet Cafe, delivering memorable experiences for guests.
- Handled cash transactions accurately while following established financial protocols.
- Cultivated strong relationships with repeat customers, building loyalty and boosting overall sales.
- Enhanced customer satisfaction by providing efficient and friendly service to patrons.
- Ensured seamless operations by maintaining up-to-date software and hardware systems.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Certificate - Home Health Care
New York Institute of Healthcare Careers
Jamaica, NY11-2015
Diploma - Microcomputer Studies
Computer World
Georgetown, Guyana12-2013
High School Diploma -
Xenon Academy
Georgetown,Guyana07-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Order processing
- Documentation
- Microsoft PowerPoint
- Prioritization
- Filing
- Account updating
- Office equipment proficiency
- Travel planning
Interests
Timeline
Insurance Agent/Reservation Agent
Bhola Ramsundar Insurance/Travel Agency
12.2019 - 10.2020
Airline Customer Service Agent
Hallmark Aviation
08.2019 - 02.2020
Customer Service Representative
North Shore Linen
06.2016 - Current
Internet Cafe Attendant
Rayon"s Internet Cafe
08.2011 - 11.2014
Certificate - Home Health Care
New York Institute of Healthcare Careers
Diploma - Microcomputer Studies
Computer World
High School Diploma -
Xenon Academy
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