Kamique Williams-Johnson
Fort Worth,TX
Summary
Dynamic Leader skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 9 years of experience to new professional challenges with growth-oriented organization. Driven to help others overcome personal obstacles.
Overview
9
9
years of professional experience
Work History
Program Director/QMHP-S
Power Medical Solutions
07.2022 - 01.2024
- Furthered the organization’s goal of comprehensive services by outlining mental health improvement plans, community engagement and outreach events for children, young adults, and families in difficult situations
- Assist in training MHP/MHS staff in completing progress notes and tracking services
- Documented all patient information including service plans, treatment reports and progress notes
- Recorded comprehensive patient histories and coordinate treatment plans with multi-disciplinary team members
- Tracked the progress of treatment to determine the need for plan adjustment.
Customer Service Representative Supervisor
Realtime Laboratories
06.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Qualified Mental Health Professional-S
Peaceful Alternatives Counseling & Therapy
04.2019 - 06.2021
- Improved client outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
- Enhanced therapeutic relationships through active listening, empathy, and effective communication skills.
- Ensured compliance with documentation standards, completing accurate and timely progress notes for each client interaction.
- Developed strong rapport with clients, fostering trust and facilitating open communication during sessions.
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
Area Manager of Operations
Mind Rehabilitation And Resource Center
01.2016 - 01.2019
- Aided Clinical Director
- Assist in obtaining input from stakeholders and program participants
- Administered screening and accessed services during referral intake
- Acted like a first responder for all MHS/MHP clients in crisis; which may include face-to-face contact
- Built a strong rapport with all MHS/MHP Staff
- Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
- Improved employee productivity through effective training programs and performance evaluations.
Program Director/QMHP-S
Loyalty Behavioral Healthcare
04.2018 - 11.2018
- Outlined mental health improvement plans, community engagement and outreach events for children, young adults, and families in difficult situations
- Contribute to the development of the participant’s ISRP/treatment plan
- Maintain all clinical information for MHS/MHP recipients’ electronic file in Share Note
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Interviewed clients to obtain information regarding their medical history, background and issues
- Documented all patient information including service plans, treatment reports and progress notes
- Recorded comprehensive patient histories and coordinate treatment plans with multi-disciplinary team members
- Tracked the progress of treatment to determine the need for plan adjustment.
- Maintained a small Community Based caseload of 20 clients weekly
Pastoral/Temperament Counselor
Champions For Life, Non-Profit
05.2015 - 07.2018
- Provided individual, marital, family and group therapy as needed inside and outside of the church
- Provided spiritual guidance through Pastoral/Temperament Counseling to the counseled
- Assisted the counseled through therapeutic application of empathetic listening, discerning insight and practical strategies as well as the careful application of the Word of God directly and indirectly to the situations presented
- Assisted in bringing truth of the scriptures to bear upon problems in the life of the counseled
- Worked closely with the counseled in seeking truth within the context of faith and then learning how to apply such truth to daily living.
Education
MASTER’S Degree - Master of Science in Psychology
Keiser University
Fort Lauderdale, Florida04.2018
Bachlor’S Degree - Bachelor of Arts Degree in Psychology
Keiser University
Fort Lauderdale, Florida04.2016
Master of Christian Counseling - Temperament Counseling
B. C. Graham Theological Seminary
Chipley, FL06.2014
High School Diploma -
C.E. Byrd High School
Shreveport, LA05.1992
Skills
- Strategic Leadership
- Superior communications & interpersonal skills
- Excellent analytical skills
- Practiced in family assessments
- Psychiatric population familiarity
- Policy and Procedure Improvements
- Academic Advisement
- Conflict Resolution
- Critical Thinking
- Performance Quality Assurance
- Procedure Writing
- Public Speaking
- Time Management
- Innovation and Creativity
- Cross-functional Collaboration
Accomplishments
- Cultural Competency and Disability Sensitivity for Medicare and Medicaid, Dec 2023
- Clinical Management for Behavioral Health Services, Nov 2023
- Promoting Doctoral Student Research Development Through Positive Research Training Environments Using Self-Concept Therapy. Feb 2022
- Integrating Culture into Child-Centered Play Therapy, Feb 2022
- The Psychology for Millennials, Feb 2022
- Individual and Relational Predictors of Compassion Fatigue Among Counselors Feb 2022
- CARF- Series 2 Module, Sept 2020
- CARF- Series 1 Module, Dec 2019
- Licensed Pastoral and Temperament Counselor, #17356, 10/2014, Sarasota, FL
- Certified Member National Christian Counselor’s Association, 10/2014, Sarasota, FL
- Certified Pastoral Counselor, 06/2014, Sarasota, FL
Affiliations
- Director Of Operations for United Non-Profit 2017-Present
- Awarded Key to Caddo Parish, LA by Caddo Parish Commissioners 2018
- President of Psalms Alpha Chapter; Theta Phi Sigma Soriety, 2017-2020
- Executive Board Member; Community Renewel 2015-2019
Timeline
Program Director/QMHP-S
Power Medical Solutions
07.2022 - 01.2024
Customer Service Representative Supervisor
Realtime Laboratories
06.2022 - 08.2023
Qualified Mental Health Professional-S
Peaceful Alternatives Counseling & Therapy
04.2019 - 06.2021
Program Director/QMHP-S
Loyalty Behavioral Healthcare
04.2018 - 11.2018
Area Manager of Operations
Mind Rehabilitation And Resource Center
01.2016 - 01.2019
Pastoral/Temperament Counselor
Champions For Life, Non-Profit
05.2015 - 07.2018
MASTER’S Degree - Master of Science in Psychology
Keiser University
Bachlor’S Degree - Bachelor of Arts Degree in Psychology
Keiser University
Master of Christian Counseling - Temperament Counseling
B. C. Graham Theological Seminary
High School Diploma -
C.E. Byrd High School
References
Upon Request
References
Upon Request