Kamira Watson
Newport News,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Medicaid Eligibility Specialist
Maximus
Newport News, VA
01.2024 - Current
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Established relationships with community organizations that provide assistance in obtaining health care services for low-income families.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Evaluated appeals of denied applications using established criteria.
- Updated case management systems with current information regarding client status.
Behavioral Coach
Dominion Services For All People
Hampton, Virginia
05.2021 - 12.2023
- Maintained accurate records of all interactions with patients according to agency protocol.
- Supported parents in understanding how their parenting styles may influence their child's behavior.
- Counseled clients on the importance of maintaining a healthy diet and exercise routine for physical well-being.
- Educated families on positive reinforcement techniques that can be used at home to encourage desired behaviors in children.
- Conducted individual, group, and family therapy sessions to help clients address behavioral issues.
Patient Care Technician
DaVita
Newport News, VA
04.2019 - 02.2022
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Ensured that all medical equipment was properly maintained and sterilized.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Provided emotional support to patients and their families during difficult times.
Collection Specialist
Retail Data LLC
Hampton, VA
11.2020 - 04.2021
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Assisted in the development of new policies and procedures related to collections activities.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Analyzed customer creditworthiness, financial condition, and account history to determine appropriate collection action.
Customer Service Representative
Washington Gas
Hampton, Virginia
02.2019 - 03.2020
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Claims Representative
Alorica
Hampton, VA
09.2017 - 03.2019
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06-2016
Skills
- Reliability
- Task Prioritization
- Professionalism
- Time Management
- Effective communication skills
- Self Motivation
- Problem-solving abilities
- Attention to Detail
- Decision-Making
- Telephone Etiquette
- Team building
- Adaptability and Flexibility
Timeline
Medicaid Eligibility Specialist
Maximus
01.2024 - Current
Behavioral Coach
Dominion Services For All People
05.2021 - 12.2023
Collection Specialist
Retail Data LLC
11.2020 - 04.2021
Patient Care Technician
DaVita
04.2019 - 02.2022
Customer Service Representative
Washington Gas
02.2019 - 03.2020
Claims Representative
Alorica
09.2017 - 03.2019
High School Diploma -
Kecoughtan High School
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