Summary
Overview
Work History
Education
Skills
Additionalinformation - Volunteerwork
Timeline
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Kamirah Cruz

Clinton

Summary

Experienced customer service professional delivering exceptional support and ensuring customer satisfaction in high-volume environments. Recognized for excellent communication skills and prompt issue resolution. Collaborative and adaptable team player committed to achieving team success and consistently meeting targets.

Overview

7
7
years of professional experience

Work History

Call Center Representative

AAA NCNU IE
05.2021 - 08.2024
  • Receiving inbound calls for our members who are in need of roadside assistance
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Receiving update/status calls
  • Making inbound calls to update/check up on members

Customer Service Representative

Agero Roadside
01.2021 - 04.2021
  • Helped assist customers worldwide who needed roadside assistance
  • Spoke with third party contractors to negotiate roadside assistance prices
  • Took virtual card payments
  • Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
  • Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.

Call Center Representative

Safelite Auto Glass
02.2020 - 06.2020
  • In charge of scheduling appointments to have auto glass damage repaired/replaced
  • Sold wiper blades to customers
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Cashier

Boston Market
08.2018 - 07.2019
  • Cash customers out, clean the lobby, take food out to tables, get customers their entries along with their choice of two sides
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Cashier

Dunkin Donuts
06.2017 - 01.2018
  • Restocked inventory
  • Cash Handler
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Diploma -

Nexgen Academy
Albuquerque, NM
05.2019

Skills

  • Google Docs
  • Communication
  • Salesforce CRM
  • Time management
  • Phone service
  • Cash Handling
  • Typing
  • Phone Etiquette
  • Customer Service
  • Basic Computer Skills
  • Cold Calling
  • Verbal and written communication
  • Resolving issues

Additionalinformation - Volunteerwork

  • Toys-for-tots
  • Beads of courage
  • Go green virtual seminar

Timeline

Call Center Representative

AAA NCNU IE
05.2021 - 08.2024

Customer Service Representative

Agero Roadside
01.2021 - 04.2021

Call Center Representative

Safelite Auto Glass
02.2020 - 06.2020

Cashier

Boston Market
08.2018 - 07.2019

Cashier

Dunkin Donuts
06.2017 - 01.2018

Diploma -

Nexgen Academy

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Kamirah Cruz